KURTIS SUTKAMP
Fort Thomas
Summary
Results-driven Customer Account Manager with a strong background in leadership and technical operations. Skilled in optimizing customer interactions and product demonstrations, enhancing client confidence and satisfaction. Military operations experience enhances strategic planning and execution. Proven ability to manage key account metrics to drive profitability.
Overview
6
6
years of professional experience
Work History
Customer Account Manager
Koenig Equipment Inc.
Lebanon
04.2026 - Current
- Managed a portfolio of customer accounts by building long-term relationships, identifying equipment needs, and delivering tailored solutions that increased customer satisfaction and retention
- Executed timely delivery of tailored solutions that addressed accounts' needs and enhanced customer satisfaction.
- Facilitated effective communication between customers and internal departments to resolve issues promptly and improve service quality.
- Proactively identified sales opportunities, generated new business through prospecting, and maintained detailed customer records to support account growth and dealership objectives
- Utilized extensive knowledge of turf and compact tractor equipment to conduct engaging product demonstrations, educate customers on machine capabilities and attachments, and recommend equipment solutions that increased customer confidence and supported sales growth.
- Educated customers through engaging live equipment demonstrations, showcasing features and applications to enhance sales and boost customer confidence.
Electrical Apprentice
VETERANS ELECTRICAL ENTRY PROGRAM (VEEP)
Atlanta
01.2026 - 04.2026
- Delivered foundational training in electrical theory, safety, and installation techniques for veteran-focused pre-apprenticeship program.
- Assisted in installing electrical systems under experienced electricians' guidance.
- Assisted in troubleshooting electrical systems, promptly identifying and addressing issues.
- Followed safety protocols to ensure compliance with electrical standards and regulations.
- Maintained tools and equipment for safe and efficient job site operations.
CLINICAL TERRITORY ASSOCIATE
INTUITIVE SURGICAL INC.
Wilmington
07.2025 - 10.2025
- Managed operations across coastal North Carolina hospitals utilizing DaVinci Surgical Robot, enhancing collaboration and standardization of surgical practices.
- Trained surgeons and hospital staff on DaVinci minimally invasive surgical robot and Intuitive Surgical instruments to ensure safe adoption and effective use in operating rooms.
- Completed a 12-week clinical and sales training course to enhance product knowledge and improve customer engagement.
BATTALION ASSISTANT OPERATIONS OFFICER (CAPT.)
U.S. ARMY
Fort Carson
01.2025 - 04.2025
- Led a team, synchronizing all battalion-level operations, plans, and training to ensure mission readiness and operational effectiveness.
- Led the operational planning process, oversaw training and maintained the battalion's running estimate to drive coordinated action across intelligence, fire support, logistics, personnel, and engineers.
- Managed operations calendar, supervised mission analysis and course of action development, translating strategic guidance into executable plans.
- Developed, refined, and published operation orders and fragmentary orders in close coordination with the Battalion Commander, ensuring alignment with higher headquarters guidance and campaign plans.
- Developed comprehensive training plan through collaboration, enhancing battalion readiness.
- Fostered cross-functional collaboration with adjacent units and higher headquarters to improve operational coordination.
- Maintained mission essential metrics in real time to ensure accountability.
ASSISTANT BATTALION FIRE SUPPORT OFFICER
U.S. ARMY
Fort Carson
12.2023 - 12.2024
- Led 4-person team in coordinating and planning employment of indirect fire support, managing over $10 million in equipment and logistics for maintenance of 7 vehicles.
- Maintained mission-ready vehicles and equipment during certifications, large rail operations, and extended military operations, achieving over 95% readiness rating recognized by Brigade and Division leadership.
- Supported National Training Center Operations Group by training, evaluating, and preparing a sister unit for operational readiness.
- Rated by my commander as highly qualified and top 15% of Lieutenants he has served with in a 19-year career.
- Participated in rigorous 3-week training for Special Forces qualification.
BATTERY EXECUTIVE OFFICER
U.S. ARMY
Fort Carson
03.2023 - 12.2023
- Led a team of 5 forward observers as the senior advisor to the company commander on fire support planning, coordination and synchronization. Responsible for over $3.5 million in military equipment and the maintenance of 1 vehicle.
- Executed battalion fire support officer duties at National Training Center, delivering innovative fire support planning that enhanced realism and challenge of brigade training.
- Led team during 45-day training rotation at National Training Center, achieving operational success through effective collaboration and strategic planning.
- Served as primary instructor, teaching an entire battalion proper call for fire in preparation for the Gainey Cup and follow-on field training.
- Led multiple weapon ranges, including mortar and artillery tables, certifying hundreds of soldiers and fostering trust between units across brigade.
- Received top rating from commander among Lieutenants for exceptional performance.
- Recognized as Most Qualified among peers, ranking 4th among 56 Lieutenants by commander.
SALES ASSOCIATE
SHERWIN WILLIAMS
Lexington
05.2020 - 07.2021
- Assisted customers in selecting paint and supplies for various projects.
- Organized product displays to improve customer engagement and shopping experience.
- Developed strong communication skills through diverse customer interactions.
- Managed inventory levels and restocked shelves.
Education
VEEP - Electrical Apprenticeship
IBEW
Atlanta, GA04-2026
Lean Six-Sigma - White Belt
Six-Sigma
Colorado Springs, CO12-2025
OSHA 10 -
Occupational Safety And Health Administration
01-2025
Field Artillery Officer Leadership Course -
U.S. Army
Fort Sill, OK12-2022
B.A. - Communications
University of Kentucky
Lexington, KY12-2021
Skills
- Customer account management
- Sales planning
- Lead generation
- Product knowledge
- Product Demonstration
- Customer presentations
- Customer advocacy
- Consultative selling
- Project/Planning Execution
- Metrics Tracking
- Process Optimization
- Cross Functional Collaboration
- Leadership and Teambuilding
- Communication/Public Speaking
- Effective communication
- Organizational skills
- Negotiation
- Relationship Building
- Account maintenance
- Pricing strategy
Personal Information
Title: Outside Sales Representative
Timeline
Customer Account Manager
Koenig Equipment Inc.
04.2026 - Current
Electrical Apprentice
VETERANS ELECTRICAL ENTRY PROGRAM (VEEP)
01.2026 - 04.2026
CLINICAL TERRITORY ASSOCIATE
INTUITIVE SURGICAL INC.
07.2025 - 10.2025
BATTALION ASSISTANT OPERATIONS OFFICER (CAPT.)
U.S. ARMY
01.2025 - 04.2025
ASSISTANT BATTALION FIRE SUPPORT OFFICER
U.S. ARMY
12.2023 - 12.2024
BATTERY EXECUTIVE OFFICER
U.S. ARMY
03.2023 - 12.2023
SALES ASSOCIATE
SHERWIN WILLIAMS
05.2020 - 07.2021
VEEP - Electrical Apprenticeship
IBEW
Lean Six-Sigma - White Belt
Six-Sigma
OSHA 10 -
Occupational Safety And Health Administration
Field Artillery Officer Leadership Course -
U.S. Army
B.A. - Communications
University of Kentucky