Kyla Miller
Bellevue
Summary
Dedicated and compassionate Day Service Coordinator with expertise in client coordination, care plan development, and effective communication. Proven ability to enhance client engagement and collaboration within multidisciplinary teams.
Overview
12
12
years of professional experience
Work History
Day Service Coordinator
Residential Management Systems Inc.
Cincinnati
10.2024 - Current
- Coordinated daily activities for clients in community-based support programs.
- Assisted in developing personalized care plans for individual client needs.
- Monitored client progress and reported changes to healthcare team members.
- Facilitated communication between clients, families, and service providers.
- Organized recreational and therapeutic activities to enhance client engagement.
- Maintained accurate documentation of client interactions and service delivery.
- Collaborated with multidisciplinary teams to improve service quality and efficiency.
- Trained new staff on program protocols and client care standards.
- Developed meaningful relationships with families of clients served by the program.
- Organized field trips and special events for clients participating in the day program.
- Provided direct support to individuals with disabilities in a day program setting.
- Communicated effectively both verbally and through written reports about client progress within the day program setting.
- Monitored medication administration procedures used by staff members providing direct care services to ensure compliance with federal regulations.
Bartender
B-list
Bellevue
07.2019 - Current
- Prepared and served a variety of cocktails and beverages to customers.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Managed inventory levels, restocking supplies as needed during busy periods.
- Trained new bartenders on drink recipes and proper service techniques.
- Ensured compliance with health and safety regulations in beverage preparation.
Behavioral Health Specialist
Cincinnati Children's Hospital
Cincinnati
01.2023 - 10.2024
- Provided direct support to children with behavioral health challenges.
- Collaborated with multidisciplinary teams to develop treatment plans.
- Conducted assessments to identify individual needs and strengths.
- Implemented therapeutic interventions based on evidence-based practices.
- Educated families on behavioral health resources and coping strategies.
- Facilitated group therapy sessions to promote social skills development.
- Maintained accurate documentation of patient interactions and progress notes.
- Assisted clients in developing coping skills to manage stress, anxiety, depression, and other mental health issues.
Manager
Bob Evans Restaurant
Miamisburg
07.2014 - 07.2019
- Supervised daily restaurant operations and ensured compliance with health regulations.
- Trained and mentored staff on customer service and food preparation standards.
- Managed inventory levels and placed orders to maintain stock availability.
- Developed staff schedules to optimize labor costs and employee performance.
- Coordinated special events and promotions to enhance customer engagement.
- Handled customer complaints and resolved issues to ensure satisfaction.
- Conducted performance evaluations and provided feedback for employee development.
Special Needs Volunteer
Miamisburg City Schools
Miamisburg
08.2013 - 04.2015
- Assisted individuals with special needs in daily activities and personal care.
- Facilitated engaging activities to promote social skills and communication.
- Provided guidance during group activities to foster teamwork and inclusion.
- Monitored behavior and reported significant changes to supervisors promptly.
- Maintained a safe environment by adhering to safety protocols and guidelines.
Education
Bachelor of Science - Psychology
Capella University
Minneota, MN12-2025
Skills
- Client coordination and care planning
- Team collaboration and communication
- Therapeutic intervention strategies
- Behavioral assessment techniques
- Volunteer program management
- CPR and first aid certification
- Employee training and development
- Problem-solving skills
- Workflow optimization
Timeline
Day Service Coordinator
Residential Management Systems Inc.
10.2024 - Current
Behavioral Health Specialist
Cincinnati Children's Hospital
01.2023 - 10.2024
Bartender
B-list
07.2019 - Current
Manager
Bob Evans Restaurant
07.2014 - 07.2019
Special Needs Volunteer
Miamisburg City Schools
08.2013 - 04.2015
Bachelor of Science - Psychology
Capella University