Kyle Braakman
Georgetown
Summary
Multi-faceted and agile professional seeking to leverage business operations background and technical skills to provide solutions in process improvement and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Regional Sales Manager & Logistics
Globe Ticket
08.2014 - 09.2024
- Lead business development initiatives through strategic prospecting, outbound calls, emails and social media outreach
- Conducted market research to identify potential prospects and key decision-makers within target companies
- Qualified leads and developed strong pipeline of prospective customers
- Collaborated with internal sales and marketing team members to develop and implement sales strategies
- Scheduled and conducted demos for prospective customers and industry professionals
- Drove business awareness and engagement through customer visits and numerous trade shows
- Constantly stayed informed on industry trends, competitive landscape, and market conditions to effectively position our products and services
- Expanded business opportunities in multiple industries such as, Professional and Semi-Professional Sports, Universities, Theatre and Entertainment, Local Festivals etc
- Served as the main point of contact for new customer accounts, customer onboarding, overseeing all initial orders and project deliverables
- Serving all current and potential customers through effective communication, troubleshooting and proactive learning
- Lead communications with domestic and international carriers
- Coordination of all shipping reports, PO's and invoicing
- Oversaw budget deliverables and cost variables
- Handled the tracking of all inbound and outbound shipments to US and Canadian based facilities
- Responsible for identifying and implementing solutions for complex orders
- Cultivated network relationships to drive efficiency for all current and future shipments
- Understood supplier/carrier capabilities and executed oversight on logistics operations which included, phone assessments, schedule creation, preventative and corrective actions
- Managed customer complaints when escalated
- Coordinated all actions to improve on time delivery, quality and customer satisfaction
- Responsible for all inventory, material, planning and logistics
- Trend analysis and supply chain management
Education
Bachelors of Science - Communication, Sociology
University of Kansas
05.2014
Skills
- Microsoft Office Suite
- G Suite
- Quick Books
- Business Central
- Communication
- Business Development
- Supply Chain Management
- Project Management
- Customer Fulfillment
- Detail Oriented
Relevant Course Work
- Effective Business Communications
- Sociological Theory
- Communications on the Internet
- Social Research Methods
- Persuasive Speaking
- Statistical Data Analysis
- Behavioral Research Methods
Timeline
Regional Sales Manager & Logistics
Globe Ticket
08.2014 - 09.2024
Bachelors of Science - Communication, Sociology
University of Kansas
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