Kyle Jackson
Louisville
Summary
Results-driven Technical Business Analyst with a proven track record at Data Dimensions, achieving savings exceeding $5 million through effective optimization of workflows. Proficient in SQL and EDI troubleshooting, I excel in cross-departmental collaboration and possess strong interpersonal skills, ensuring seamless client onboarding and efficient issue resolution.
Overview
8
8
years of professional experience
Work History
Technical Business Analyst
Data Dimensions
Janesville
10.2022 - Current
- Project: Print to Mail Initiative, saved Company over 5 million dollars in under 3 years by matching electronic routing for print/mail bill submissions
- Liaised between clients, developers, EDI partners, implementation teams, and department leaders, achieving an average close time of 6 business days for tickets needing developer assistance.
- Assist submitter and payer clients with numerous EDI-related inquiries including file transmission, errors/rejections/denials, mapping, Partner Connectivity. Handle between 50-100 Operations and Support tickets weekly with an average close time under 72 hours
- Troubleshot internal processes for building, translating, and processing electronic submissions to enhance operational efficiency.
- Configured and updated EDI destination contact settings for payers and partners.
- Monitor automatic and manual jobs to ensure daily-workflow completion
- Work with vendors to communicate issues and bring timely resolutions to outstanding concerns
- Work with implementation for onboarding clients to ensure proper seamless transition into e-billing
- Addressed workflow concerns and facilitated alerts to support proprietary workflows for company’s largest integrated client.
EDI Operations Analyst
Waystar
Louisville
03.2021 - 10.2022
- Autonoc Admin who oversees the setup of new Batch and Real-Time connections implementation and testing
- Managed over 100 intermediary and direct payer connections.
- Analyze s/FTP session logs, troubleshoot connectivity related to server issues
- Monitor file builds and work with communications team on any problems
- Post company and client alerts of connectivity or production issues, both internally and externally
- Contributed as one of 2 EOB Conversion Team members, assisting with cases, vendor outreach, and resolving data discrepancies
- Generated Remit Variance, daily 48-hour SLA, and SIP reports to track department performance
- Researched TA1, 997/999, 824, 277CA and 277U, HTML, and proprietary response files received externally
- Created tech cases for format parsers to identify and apply updated claim status correctly for responses
- Handled diverse case types from other teams to support clients and project needs
- Set up and maintained TPID connections for internal and external sftp hosting to ensure reliable file transfers for clients
- Daily NRR, PRR, NPRR diligence to ensure claims are being received and updated
- Provides insight on the X12 format for other client-facing departments
Trading Partner Support Analyst
Waystar
Louisville
10.2019 - 03.2021
- Resolved issues for providers by liaising with EDI intermediaries and payers on 837 Professional and Institutional claim submissions, EOB denials, 835 ERA files, 270/271 eligibility inquiries, and enrollment-related status checks on remits
- Coordinated cross-departmental cases to expedite resolutions for clients
- Represented TPS for eligibility and estimation in cross-departmental meetings as a member of the Pro Team.
- Achieved top 25% ranking in team performance metrics including cases pulled, cases closed, and survey scores over the last two quarters
New Business Specialist - Retirement Services
ADP
Louisville
08.2018 - 05.2019
- Assisted financial advisors in completing missing LOD and W-9 paperwork to ensure compliance and streamline processing
- Coordinated with Implementation team on projects related to invoicing, billing-flip coding, and client outreach to enhance service delivery
- Guided Plan Administrators and Executive Contacts through Enrollment Process to facilitate smooth onboarding
- Worked with Document Compliance Team to initiate Signature and Confirmation emails for Adoption Agreements
- Verified contributions and deferrals to ensure proper billing
- Formatted and sent numerous Compliance Coding and Go Live notifications for New Start and Conversion plans
- Examined and uploaded various plan-specific documents for New Start and Conversion 401k plans
- Completed weekly Payroll Code, Two Week Touch, and Exception reports for Retirement Services Department
- Provided contractual services through Apex
Education
Bachelor of Business Administration -
California State University Long Beach
Long Beach, CA01-2015
Skills
- SQL proficiency
- EDI support
- X12 standards
- 837
- 835
- 999/997
- 277 U/CA
- 824
- CSV
- XML
- SFTP
- JIRA
Timeline
Technical Business Analyst
Data Dimensions
10.2022 - Current
EDI Operations Analyst
Waystar
03.2021 - 10.2022
Trading Partner Support Analyst
Waystar
10.2019 - 03.2021
New Business Specialist - Retirement Services
ADP
08.2018 - 05.2019
Bachelor of Business Administration -
California State University Long Beach