Kylee Jones
Hazard
Summary
Dynamic customer service professional with proven expertise at Linda Cornett, excelling in cash handling and enhancing customer satisfaction. Recognized for building strong relationships and resolving issues with empathy, resulting in increased loyalty. Adept at multitasking and maintaining a clean environment, ensuring a welcoming atmosphere for all customers.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Linda Cornett
Hazard, KY
06.2023 - Current
- Processed customer transactions accurately and efficiently at point of sale.
- Assisted customers with inquiries, providing product information and resolving issues.
- Maintained clean and organized checkout area to enhance customer experience.
- Handled cash management tasks, including balancing cash drawer at shift end.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Implemented effective communication strategies to improve customer interactions.
- Monitored inventory levels, alerting management to restocking needs for popular items.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Education
High School Diploma -
Penn Foster High School
Scranton, PASkills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash register operation
- Cash handling
- Customer focus
- Payment processing
- Refund handling
- Inventory management
- Merchandise restocking
- Time management
- Attention to detail
- Multitasking and organization
- Phone etiquette
- Basic math
- Positive and professional
- Telephone management
- Check processing
- Customer assistance
- Honest and dependable
- Adaptable and flexible
- Cleaning and sanitizing
- Team collaboration
- Active listening
- Order taking
- Relationship building
- Basic mathematics
- Cash register systems
- Cash register operations
- Customer transactions
- Refunds and exchanges
- Microsoft office
Timeline
Customer Service Cashier
Linda Cornett
06.2023 - Current
High School Diploma -
Penn Foster High School