Summary
Overview
Work History
Education
Skills
Certification
Timeline
GeneralManager
Labrusha Biggers

Labrusha Biggers

Louisville

Summary

Experienced server for 13+ years and star certified in bartender with a strong background in high-volume and fast paced restaurant environments. Excellent customer service skills. Demonstrated ability to accurately take orders, respond to guest inquiries, and provide efficient service to large groups, ensuring customer satisfaction. Proficient in cash handling and payment processing, maintaining accurate records while adhering to company procedures. Knowledgeable in sanitation practices and effective communication with kitchen staff regarding special requests and dietary restrictions. Handling tables sizes as big as 20-70 customers at a time.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Server/Bartender

Roosters.
07.2017 - 06.2025
  • Checked food before serving it to customers.
  • Took orders from customers accurately and in a timely manner.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Provided friendly and efficient service to an average of 70-120 guest per shift.
  • Upsold menu items resulting in a 10% increase in average check size.
  • Assisted in training new servers.
  • Performed opening and closing duties, shutting down the entire store every shift such as setting up the dining area, restocking supplies at closing and opening of the restaurant.
  • Preparing and maintaining a clean and organized work area and bar before restaurant opens the doors at 11a.m and at closing at 12
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.

Seever

Cardinal Cafe
Louisville
11.2016 - 01.2018
  • Took orders from customers accurately and in a timely manner
  • 'm charge of opening, cleaning and stocking the store and kitchen every shift. Making sure the cooks had everything they needed to begin their shifts.
  • Checked food before serving it to customers.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.

  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Many regulars made reservations for me to serve them only. Sometimes up to 50 guests at a time in our coach's big reservation party room while still maintaining 4-5 other tables in the main dining room all at once
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.

Accounts Receivable Clerk

Accounts Receivable Management Inc.
Louisville
08.2015 - 02.2017
  • Reviewed all incoming payments for accuracy before posting them into the general ledger system.
  • Responsible for entering customer payments into the accounting software system.
  • Reconciled bank statements on a regular basis to ensure accuracy of financial records.
  • Processed invoices, credit memos, and other documents related to accounts receivable.
  • Following up on overdue invoices.
  • Managing collections activity including Contacting customers to secure payments, and escalating delinquent accounts as needed regarding past due balances.
  • Resolving billing disputes.
  • Cleared account balances by examining customer payments and payment history and coordinating contact with collections.

Education

GED -

Atherton High School
Louisville, KY
05-2005

Skills

  • Order accuracy
  • Cash handling
  • Team collaboration
  • Upselling techniques
  • Time management
  • Employee training
  • Sanitation procedures
  • Effective communication
  • Work organization
  • Tableside etiquette
  • Responsible beverage service
  • Strong work ethic
  • Dining area maintenance
  • Supply restocking
  • Effective customer upselling
  • Exceptional customer service
  • Star certified
  • Accounts receivable
  • Collections management
  • Payment processing
  • Data entry
  • Debt collection
  • Reliability

Certification

  • Star certified in bartending

Timeline

Server/Bartender

Roosters.
07.2017 - 06.2025

Seever

Cardinal Cafe
11.2016 - 01.2018

Accounts Receivable Clerk

Accounts Receivable Management Inc.
08.2015 - 02.2017

GED -

Atherton High School

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Labrusha Biggers