Lacey Rae
Louisville
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Chewy Pharmacy
03.2023 - Current
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems over telephone by providing assistance with placing orders, navigating systems, and locating items.
Call Center Representative
Consumer Cellular
10.2022 - 02.2023
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Teacher
Cadence Academy
05.2021 - 10.2022
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
Teacher
Angel House CDC
02.2019 - 05.2021
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
Correctional Officer
Kentucky Department Of Corrections
03.2016 - 08.2017
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
Training
Amazon
10.2012 - 05.2016
- Train in various rolls pick, pack, gift wrapping.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
Education
No Degree - Information Technology
Southern New Hampshire University
Hooksett, NH05.2025
High School Diploma -
Doss High School
Louisville, KY05.2012
Skills
- Problem-Solving Skills
- Assisting Pharmacists
- Team Collaboration
- Patient Education
- Patient Confidentiality
- Payment Processing
- Critical Thinking
- Complex Problem-Solving
Certification
- Licensed Pharmacy Technician in the state of Kentucky.
Timeline
Pharmacy Technician
Chewy Pharmacy
03.2023 - Current
Call Center Representative
Consumer Cellular
10.2022 - 02.2023
Teacher
Cadence Academy
05.2021 - 10.2022
Teacher
Angel House CDC
02.2019 - 05.2021
Correctional Officer
Kentucky Department Of Corrections
03.2016 - 08.2017
Training
Amazon
10.2012 - 05.2016
No Degree - Information Technology
Southern New Hampshire University
High School Diploma -
Doss High School
Similar Profiles
Bailey MorrisBailey Morris
Pharmacy Technician at Chewy PharmacyPharmacy Technician at Chewy Pharmacy
Chloe RutledgeChloe Rutledge
Certified Pharmacy Technician at Chewy PharmacyCertified Pharmacy Technician at Chewy Pharmacy
MELISSA HESLERMELISSA HESLER
Customer Service Representative/Data Entry at Chewy PharmacyCustomer Service Representative/Data Entry at Chewy Pharmacy