Lacey Wahl
Owensboro
Summary
Friendly Dental Receptionist dedicated to greeting every patient with smile and running front desk day-to-day operations smoothly. Strengths include handling insurance claims, managing multi-line phone systems and addressing patients' concerns.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Dental Receptionist
Ward Family Dentistry
Owensboro
10.2023 - Current
- Scheduled patient appointments and managed calendar efficiently.
- Verified patient insurance information and processed billing accurately.
- Maintained patient records using dental software systems effectively.
- Coordinated referrals to specialists and followed up on patient progress.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
- Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment.
- Monitored supply levels within the office and ordered new materials as needed.
Mail Processing Clerk
United States Postal Service, USPS
Owensboro
04.2023 - 06.2023
- Operated automated mail sorting machines to process incoming and outgoing mail.
- Sorted and distributed mail according to established routes and delivery schedules.
- Maintained accurate records of mail receipts and dispatches for tracking purposes.
- Inspected incoming packages for visible signs of damage prior to processing.
- Placed letters in individual mail slots for internal staff pickup.
- Inspected mail items for compliance with postal regulations and guidelines.
Guest Relations Representative
Owensboro Health Regional Hospital
Owensboro
07.2021 - 04.2023
- Assisted patients with inquiries and resolved concerns promptly.
- Facilitated communication between departments to enhance patient experience.
- Documented guest feedback to improve service quality and support initiatives.
- Collaborated with nursing staff to address patient needs effectively.
- Arranged for patient transport services.
- May monitor tube system and handle medications in accordance with medication safe handling safe handling practice.
Server
Carmel Home
Owensboro
12.2016 - 06.2021
- Provided exceptional customer service to enhance dining experiences.
- Assisted in food preparation and presentation for timely service.
- Maintained cleanliness and organization of dining areas and utensils.
- Assisted in training new servers.
- Explained menu items, describing ingredients and cooking methods upon request.
Education
Associate of Science -
Owensboro Community And Technical College
Owensboro, KY 08.2021 - 05.2023
Skills
- Effective communication
- Attention to detail
- Administrative support
- Critical thinking
- Excellent multitasking capability
References
References available upon request.
Timeline
Dental Receptionist
Ward Family Dentistry
10.2023 - Current
Mail Processing Clerk
United States Postal Service, USPS
04.2023 - 06.2023
Associate of Science -
Owensboro Community And Technical College
08.2021 - 05.2023
Guest Relations Representative
Owensboro Health Regional Hospital
07.2021 - 04.2023
Server
Carmel Home
12.2016 - 06.2021