Lacie Dunlap
Owensboro
Summary
Detail-oriented, goal driven, and ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care.
Experienced in healthcare support with a focus on patient intake processes and documentation accuracy, contributing to operational efficiency within clinical settings. Demonstrated ability to assist healthcare providers during examinations and administer routine medical tests while upholding patient safety standards. Proficient in managing patient data, including insurance verification and compliance with HIPAA regulations, ensuring confidentiality and adherence to legal requirements. Skilled in electronic recordkeeping, appointment scheduling, and medical scribing, facilitating effective communication among patients and healthcare professionals.
Overview
5
5
years of professional experience
Work History
Medical Assistant
Centennial Heart
Owensboro
10.2024 - 11.2025
- Performed 10 lead EKG’s
- Assisted in patient intake processes, ensuring accurate documentation and enhancing overall operational efficiency in the clinic.
- Provided direct support to healthcare providers during examinations, contributing to timely patient care and improved workflow.
- Administered routine medical tests and procedures, consistently maintaining high standards of patient safety and care quality.
Medical Office Assistant
Owensboro Health Medical Group Orthopedics
Owensboro
01.2023 - 10.2024
- Supported patients' needs and maintained strict confidentiality of medical and personal data.
- Maintained up-to-date system with current personal, financial and clinical details for each patient.
- Assisted with billing, verifying patients' insurance eligibility and benefits, preparing statements and submitting claims and appeals.
- Ensured compliance with all federal and state regulations regarding patient privacy HIPAA laws.
- Entering orders including medications, referrals, and labs
- Medical scribing
- Applying cast and other bracing for patients
- Obtaining prior authorizations through insurance
- Greeted patients and collected necessary personal information for appointments.
- Performed routine clerical tasks such as typing, faxing, copying, and maintaining office supplies inventory.
- Assisted with medical procedures as needed under supervision of physician or nurse practitioner.
- Uphold quality assurance standards, verifying details and appointments to minimize errors and complaints.
- Prepared examination rooms by ensuring cleanliness and proper equipment setup.
- Organized patient education materials for distribution during appointments or upon request.
- Managed incoming calls from patients, insurance companies, and other healthcare professionals.
Certified Nursing Assistant
Owensboro Health Regional Hospital
Owensboro
02.2021 - 05.2022
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Checked supply availability and laid out instruments for patient rooms.
- Applied telemetry packs for cardiac patients.
Education
High School Diploma -
Daviess County High School
Owensboro, KYSkills
- Electronic Recordkeeping
- Appointment Scheduling
- Problem-Solving
- Phone and Email Etiquette
- Medical Terminology
- Patient Referrals
- Patient care
- Medical scribing
- EKG administration
- Vital signs monitoring
Timeline
Medical Assistant
Centennial Heart
10.2024 - 11.2025
Medical Office Assistant
Owensboro Health Medical Group Orthopedics
01.2023 - 10.2024
Certified Nursing Assistant
Owensboro Health Regional Hospital
02.2021 - 05.2022
High School Diploma -
Daviess County High School