Lacresha Patterson
George Town
Summary
Motivated and adaptable team player actively pursuing a degree in Software Engineering and preparing for CompTIA A+ certification. Equipped with a strong foundation in IT support, technical troubleshooting, and customer service. Passionate about technology and eager to apply hands-on skills in real-world environments. Seeking an entry-level role in Information and Communication Technology (ICT) to provide technical assistance, perform basic network support, and contribute to maintaining efficient IT systems. Excited to join a dynamic team where I can grow, learn, and add value. Skilled in communicating with both technical and non-technical users, resolving support tickets, and using a variety of tools for system operations. Committed to continuous learning and making meaningful contributions in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Cayman Dispatch Service Inc
05.2024 - Current
- Serve as Ground Security Coordinator
- Perform operational duties including passenger check-ins
- Lead check-in counter operations and ensure compliance with service standards
- Coordinate flight activities related to weight and balance in accordance with airline policy
Human Resources Clerk
KFC Guyana
06.2023 - 04.2024
- Interviewed interested applicants
- Prepared various reports
- Prepared timesheets
- Maintained employee records
- Published job ads
Customer Service Agent / Tech Support Agent
Teleperformance Guyana
12.2022 - 04.2023
- Troubleshot customer issues and concerns
- Provided support using call center services and tech support applications
- Performed to high standards to meet performance goals
Customer Service Representative
Cayman Dispatch Service Inc
01.2022 - 10.2022
- Handled baggage claims and passenger reservations
- Served as Ground Security Coordinator
- Performed operational duties including passenger check-ins
Billing Clerk
Essential Supplies Inc
10.2021 - 01.2022
- Generated invoices and maintained invoice records
- Processed and recorded return invoices
- Accounted for and documented delivery driver cash returns
Customer Service / Sales Agent (Chat Support)
Qualfon Guyana
07.2020 - 01.2021
- Provided customer service through chat support
- Delivered requested information in a timely and professional manner
- Met performance and service delivery goals
Senior Flight Operations & Customer Service Agent
New Timehri Handling Services Inc.
03.2016 - 01.2020
- Prepared documents for flight arrivals and departures
- Handled passenger check-in and boarding
- Managed ticketing and transactions
- Resolved customer concerns
- Coordinated flight activities related to weight and balance
Education
Bachelors Degree - Software Engineering
UNICARIBE
01.2024
Vulnerability Management Foundation -
Qualys
01.2023
Diploma - Data Analytics
Athena Global Education
01.2022
Certificate - Networking Essentials & IT Fundamentals
Global Technology
01.2018
Diploma - Microcomputer Studies
Computer World Guyana
01.2017
High School Diploma -
Caribbean Examinations Council
01.2015
Skills
- Technical Troubleshooting & Help Desk Support
- Basic Networking & System Maintenance
- Software & Hardware Installation
- IT Documentation & User Guidance
- Customer Service Oriented
- Adaptability
- Knowledgeable in QuickBooks
- Knowledgeable in MS Word
- Knowledgeable in Excel
- Knowledgeable in Salesforce
- Knowledgeable in HR Plus
- Computer Technician
Certification
CompTIA A+ Certification, 2025, Focusing on core IT support skills: hardware, networking, troubleshooting, operating systems, and security.
Personal Information
Relocation: Willing to relocate
Timeline
Customer Service Representative
Cayman Dispatch Service Inc
05.2024 - Current
Human Resources Clerk
KFC Guyana
06.2023 - 04.2024
Customer Service Agent / Tech Support Agent
Teleperformance Guyana
12.2022 - 04.2023
Customer Service Representative
Cayman Dispatch Service Inc
01.2022 - 10.2022
Billing Clerk
Essential Supplies Inc
10.2021 - 01.2022
Customer Service / Sales Agent (Chat Support)
Qualfon Guyana
07.2020 - 01.2021
Senior Flight Operations & Customer Service Agent
New Timehri Handling Services Inc.
03.2016 - 01.2020
Vulnerability Management Foundation -
Qualys
Diploma - Data Analytics
Athena Global Education
Certificate - Networking Essentials & IT Fundamentals
Global Technology
Diploma - Microcomputer Studies
Computer World Guyana
High School Diploma -
Caribbean Examinations Council
Bachelors Degree - Software Engineering
UNICARIBE
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