LaDonna Turley
Cynthiana
Summary
Dedicated professional with a strong work ethic and proven customer service skills, previously at the United States Postal Service. Expert in record keeping and safety compliance, enhancing operational efficiency and community engagement. Successfully trained new employees, fostering a collaborative environment while ensuring timely delivery and adherence to regulations.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
14
14
years of professional experience
Work History
City Letter Carrier
United States Postal Service
08.2022 - Current
- Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
- Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
- Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
- Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
- Picked up outgoing mail from letter boxes and in person from customers.
- Planned and cased mail in sequence of delivery for designated route.
- Enhanced the public''s trust in the postal service by conducting all assigned tasks with professionalism and integrity while representing the organization.
- Adhered to all postal regulations and guidelines when handling sensitive materials such as restricted mail items or hazardous substances.
- Ensured timely delivery of packages and parcels by adhering to established routes and schedules.
- Promoted community engagement by participating in special events such as Stamp Out Hunger Food Drive and Operation Santa.
- Reduced instances of misdelivered mail by verifying addresses before handing off items to recipients during delivery rounds.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Collaborated with fellow letter carriers to ensure complete coverage of assigned routes during absences or vacations.
- Trained new employees on proper procedures for sorting, organizing, and delivering mail within designated areas effectively.
- Maintained accurate records of attempted and missed deliveries as required by post office.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Maintained vehicle safety and cleanliness, contributing to a professional image for the postal service.
- Identified undeliverable mail items, completing necessary documentation for return to sender or forwarding accordingly.
- Prevented potential loss or damage of parcels while in transit by carefully securing them within designated compartments inside the delivery vehicle.
- Reported any irregularities or issues encountered on assigned routes to supervisors promptly for resolution.
- Supported the overall mission of the postal service by maintaining integrity when handling confidential information found within mailed items.
- Delivered packages and mail to business and people in local area.
- Enhanced operational efficiency by sorting and organizing mail for delivery in a timely manner.
- Contributed to team morale by fostering positive relationships with coworkers through effective communication and collaboration efforts.
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
- Worked closely with other employees in mail office and handled various administrative tasks.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
Inspector
Adient (Johnson Controls)
07.2011 - 08.2022
- Prepared reports detailing findings of inspections, investigations, and tests.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Upheld codes and regulations governing materials, processes, and procedures.
- Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
- Communicated with production team members about quality issues.
- Used calipers and micrometer measuring instruments.
- Maintained accurate records of inspection findings, facilitating data-driven decision-making for process improvements.
- Kept detailed records of quality and imperfect products.
- Identified where product issues were coming from and rectified issues.
- Influenced positive change within the organization by driving a culture focused on high-quality products and services.
- Conducted training sessions for new Quality Assurance Inspectors, ensuring a consistent approach across the team.
- Recommended changes to assembly and production lines based on repeat product issues.
- Removed imperfect products from shipment line.
- Ensured compliance with industry standards by meticulously reviewing product specifications and requirements.
- Upheld safety regulations within the workplace by consistently following guidelines during inspections.
- Provided valuable input during product development stages, ensuring seamless integration between design specifications and QA requirements.
- Oversaw machine operation and assembly personnel for compliance and adequacy.
- Compared colors, shapes, textures and grades of products and materials with color charts, templates, or samples to verify conformance to standards.
- Streamlined workflow processes, optimizing inspection times without compromising on quality standards.
- Participated in internal audits to verify adherence to established quality management systems and identify opportunities for enhancement.
- Collaborated with cross-functional teams to address root causes of defects and implement preventive measures.
- Utilized [Software] to assist with inspections, manufacturing and measuring equipment.
- Contributed to increased customer satisfaction by ensuring timely identification and resolution of quality issues.
- Inspected incoming and outgoing materials for accuracy and quality.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
- Completed precise measurements using special tools.
- Monitored product quality at all stages of production process.
- Examined products for imperfections and defects.
Education
Business Management
Kentucky State University
Frankfort, KYHigh School Diploma -
Harrison County High School
Cynthiana, KY06-2007
Skills
- Customer service
- Typing
- Safety compliance
- Record keeping
- Team collaboration
- Community engagement
- Issue resolution
- Portable device operation
- Employee training
- Operational efficiency
- Professional Integrity
- Memory recall
- Punctuality
- Load balancing
- Reading comprehension
- Accountability
- Documentation & recordkeeping
- Multitasking capacity
- Data entry
- Regulatory compliance
Timeline
City Letter Carrier
United States Postal Service
08.2022 - Current
Inspector
Adient (Johnson Controls)
07.2011 - 08.2022
Business Management
Kentucky State University
High School Diploma -
Harrison County High School
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