Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
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Laila Noor Almasalkhi

Louisville,Kentucky

Summary

Dynamic and detail-oriented Medical Assistant with extensive experience at Pulmonary Specialist of Louisville. Proven expertise in medical office administration and insurance claims, enhancing patient flow and satisfaction. Skilled in appointment management and maintaining accurate records, while fostering strong relationships with patients through exceptional communication and service.

Overview

11
11
years of professional experience

Work History

Medical Assistant/Receptionist

Pulmonary Specialist of Louisville
02.2021 - Current
  • Helped patients complete necessary medical forms and documentation.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Kept office neat and organized
  • Enhanced office productivity by handling high volume of callers per day.
  • Received and routed laboratory results to correct clinical staff members.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling
  • Created optimal and high efficiency scheduling for best cost benefit
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Coordinated patient scheduling, check-in, took patient vitals, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls

Sales Associate

Banana Republic Factory Store
11.2019 - 01.2020
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Greeted customers and provided outstanding customer service.
  • Answered questions about store policies and addressed customer concerns.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Wrapped, boxed, sent, and weighed products for shipment.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, warehousing, and arranging according to size or color.
  • Used in-store system to locate inventory and place special orders for customers.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Managed returns, exchanges and refunds in accordance with store policy.

Theater Actor

KCD/ UofL
09.2014 - 03.2019
  • Studied scripts to successfully portray characters in dramas and comedies.
  • Managed time to arrive on set when required to not delay rehearsals and shows.
  • Practiced lines and scenes independently and collaboratively to prepare for performances.
  • Used body language, facial expressions and vocal techniques to convey messages.
  • Received positive audience feedback in various theatrical shows.
  • Performed in various theatrical productions, ranging from musicals to dramas.
  • Memorized lines quickly and delivered convincingly in different acting settings.
  • Interpreted scripts to create believable characters.
  • Developed characters through improvisation and script analysis.
  • Worked with acting coaches to improve skills for auditions.
  • Sought out auditions for different roles, arriving on time and well-prepared.
  • Applied techniques, using sense memory, character analysis and script analysis to bring characters to life.

Education

Associate of Science - Medical Coding And Billing

Jefferson Community And Technical College
08-2023

Skills

  • EMR / EHR
  • Appointment management
  • Front desk operations
  • Microsoft office
  • Telephone etiquette
  • Records management
  • Office administration
  • Documentation

Accomplishments

  • Awarded “Employee of the Month” in 2019.

Languages

Arabic
Professional Working
English
Native or Bilingual
French
Limited Working

Interests

  • Electoral politics
  • Campaign Messaging
  • Pop Culture
  • Blogging/Vlogging
  • Acting and Theater
  • Poetry
  • Health and wellness
  • Volunteer Work
  • Getting involved in local advocacy groups to promote positive change in the community
  • Fundraising Events
  • Advocacy Campaigns

Timeline

Medical Assistant/Receptionist

Pulmonary Specialist of Louisville
02.2021 - Current

Sales Associate

Banana Republic Factory Store
11.2019 - 01.2020

Theater Actor

KCD/ UofL
09.2014 - 03.2019

Associate of Science - Medical Coding And Billing

Jefferson Community And Technical College

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Laila Noor Almasalkhi