LA'JUAN JEFFERSON
Louisville
Summary
With a solid work history and a proven track record of successfully implementing changes, I bring valuable experience and expertise to any team. Adapting quickly to new environments allows me to thrive in dynamic work settings. An excellent communicator, I excel at building strong relationships and fostering effective collaboration. Driven and positive, consistently approaching tasks with a high level of motivation and commitment, delivering high-performance results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Holiday Inn Express
06.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Front Desk Administrator
Renaissance Atlanta Waverly Hotel & Convention Center
01.2021 - 05.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Improved office organization by implementing effective filing systems and document management practices.
- Developed strong relationships with clients, fostering loyalty and repeat business through exceptional service.
Loader/Unloader
FedEx Office Print & Ship Center
01.2022 - 08.2022
- Friendly
- Teamwork
- Time Management
- Technology Skills
- Fast pace
- RF Scanner
Direct Support Personnel
Bingham Gardens, a New Vista Community
02.2019 - 11.2021
- Kept track of the entire family's schedule and planned events
- Did laundry, dusting, dishwashing, and vacuuming, among other things
- Used physical therapy to help patients improve their muscle tone, range of motion, and recovery from injuries
- Entrusted with handling confidential and sensitive situations in a professional capacity
- Kept the house clean and well-stocked, ran errands, managed laundry, and went grocery shopping once a week
- Assisted patients with bathing, dressing, dental care, and personal grooming in order to support their daily hygiene needs
- Assisted clients in maintaining optimal health by overseeing medication administration and all doctor's appointments
- Directed patients to the restroom, [Action], and [Action] to assist with bladder and bowel relief
- Prepared meals and assisted patients with eating tasks to promote healthy nutrition
- Monitored and assisted residents through individual service plans
- Assisted clients with personal hygiene tasks such as tooth brushing, bathing, grooming, and toileting
Call Center Representative
Teleperformance Louisville
06.2017 - 01.2019
- Met and consistently exceeded revenue quotas by promoting products and services during routine calls
- Kept accurate and current customer account data with manual form processing and digital information updates
- Maintained high levels of customer satisfaction and retention by [Action] and [Action]
- Used [Software] to effectively manage assigned cases, collecting and documenting details as needed
- Was able to resolve issues by working with the [Type] department's team
- Provided support to [Number] customers every [Timeframe]
- By staying on top of call scripts and maintaining control over the direction of conversations, I was able to increase productivity
- Kept track of user account data by initiating account access and establishing in the database
- Was in charge of resolving client issues
Education
High School -
Pleasure Ridge Park High School
Louisville, KY01.2017
Skills
- Customer service
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Office organization
- Oral and writing communication
- Hospitality services
Certification
- First Aid, CPR, and AED Certification - American Red Cross or American Heart Association.
- Professional Telephone Skills Certification – Phone Pro.
- Leadership in Energy and Environmental Design Accredited Professional (LEED AP) – U.S Green Building Council.
- Certified Caregiving Consultant (CCC) - Caregiving.com.
- Personal Care Aide Certification (PCA) - Various State Agencies or Community Colleges.
Timeline
Front Desk Receptionist
Holiday Inn Express
06.2024 - Current
Loader/Unloader
FedEx Office Print & Ship Center
01.2022 - 08.2022
Front Desk Administrator
Renaissance Atlanta Waverly Hotel & Convention Center
01.2021 - 05.2024
Direct Support Personnel
Bingham Gardens, a New Vista Community
02.2019 - 11.2021
Call Center Representative
Teleperformance Louisville
06.2017 - 01.2019
High School -
Pleasure Ridge Park High School
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