Lakeisha Hernandez
Prestonburg
Summary
Dynamic professional with a proven track record at Cracker Barrel, excelling in customer service and sales strategy. Skilled in appointment scheduling and client relationship building, I enhanced customer engagement and drove sales through tailored product recommendations. Committed to maintaining hygiene standards and fostering a positive team environment.
Overview
6
6
years of professional experience
Work History
Tanning Key Holder
Sun Tan City
01.2026 - Current
- Enhanced client experience by offering pre-tan skin assessment and recommending suitable tan solutions.
- Streamlined salon operations by efficiently managing appointment schedules and maintaining a clean, welcoming environment.
- Maintained accurate records of inventory, tanning bed usage, and customer information using salon software systems.
- Handled cash transactions accurately, reconciling daily sales reports for management review.
- Provided guidance on proper aftercare for clients following tanning sessions to ensure optimal results and skin health preservation.
- Conducted routine maintenance on tanning equipment to ensure optimal performance and safety for clients.
- Assisted in staff training, ensuring all team members were knowledgeable about salon procedures and products.
- Utilized exceptional multitasking skills to manage multiple clients, ensuring timely appointments and reduced wait times.
- Enhanced customer satisfaction by providing personalized tanning consultations and product recommendations.
- Contributed to a positive work culture by fostering strong relationships with colleagues and management.
- Increased sales of tanning packages and products through exceptional customer service and knowledge of offerings.
- Assisted in visual merchandising efforts, creating eye-catching displays that showcased available products effectively.
- Developed rapport with regular clients by remembering preferences and providing tailored services.
- Opened and closed the salon according to established protocols, securing premises at the end of each day for added security measures.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Educated clients on health and safety of tanning facilities and procedures.
- Maintained clean and stocked front counter area.
- Informed and demonstrated how to use tanning equipment to new clients.
Waitress
Mi Hacienda Mexican Restaurant
Pikeville, KY
09.2022 - 01.2026
- Provided exceptional customer service in fast-paced dining environment.
- Accurately took and processed orders using point-of-sale system.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Participated in inventory management and stock replenishment efforts weekly.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Waitress
Drakes
Pikeville, KY
02.2024 - 05.2025
- Assisted in training new team members on restaurant protocols and menu items.
- Handled customer inquiries and resolved issues promptly to enhance satisfaction.
- Demonstrated adaptability by efficiently managing multiple tables during peak hours.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Retail Store Manager
Cracker Barrel Restaurant
Morehead, KY
09.2020 - 03.2022
- Led daily operations, ensuring compliance with company standards and service excellence.
- Managed inventory levels, optimizing stock replenishment to reduce waste and improve efficiency.
- Trained and mentored staff on customer service protocols and product knowledge for enhanced performance.
- Implemented promotional strategies to drive sales and enhance customer engagement within the store.
- Conducted regular staff meetings to communicate goals, provide feedback, and foster team collaboration.
- Analyzed sales data to identify trends, adjusting merchandising strategies accordingly for improved outcomes.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
Education
Business Administration
Big Sandy Community And Technical College
Prestonsburg, KYHigh School Diploma -
Magoffin County High School
Salyersville, KY05.2020
Skills
- Goal oriented
- Appointment scheduling
- Product promotion
- Hygiene standards
- Customer service
- Tanning knowledge
- Cleaning and sanitizing
- Client relationship building
- Business opening and closing procedures
- Customer engagement
- Office organization
- Data entry
- Sales strategy
- Payment processing
- Client needs assessment
- Appointment coordination
- Sales proficiency
- Customer account management
- Product recommendations
Languages
Spanish
Limited Working
English
Full Professional
Timeline
Tanning Key Holder
Sun Tan City
01.2026 - Current
Waitress
Drakes
02.2024 - 05.2025
Waitress
Mi Hacienda Mexican Restaurant
09.2022 - 01.2026
Retail Store Manager
Cracker Barrel Restaurant
09.2020 - 03.2022
Business Administration
Big Sandy Community And Technical College
High School Diploma -
Magoffin County High School