LaManda Murphy
Smiths Grove
Summary
Compassionate and versatile Medical Assistant with a strong background in patient care, physician support, and administrative operations. Skilled in recording vital signs, preparing patients for examinations, managing medical records, and maintaining strict confidentiality. Known for improving patient satisfaction through effective communication, empathy, and attention to detail.
Proven ability to streamline clinical processes, enhancing patient flow and overall care delivery. Highly organized and motivated, with strong time management and problem-solving skills. Adapts quickly to new challenges and environments while maintaining a proactive, team-focused approach. Committed to supporting organizational success and delivering high-quality patient care.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Full Time Employee
Graves Gilbert Clinic
Bowling Green
05.2024 - Current
- Provided coverage for managers and employees at Graves Gilbert Clinic during their absences, ensuring continuity of operations across all facilities.
- Clinical Trainer for all new hires at GGC (RMA CCMA RN LPN and APRN)
- Developed fully functional offices from the ground up, ensuring operational readiness for new facility launches.
- Trained the new hired employees upon arrival on their new position in the new start up office.
- Helped close offices upon physician departure
- Answer the phones and take calls from patients, answer any concerns they have in correlation with provider guidance.
- Gave results to patients over the phone.
- Worked with physician in office on thoracentesis.
- Scheduled patients follow up, Annual wellness visit, new patient, and physical appointments.
- Administered Injections.
- Refilled medications and verified pharmacy.
- Placed orders for physicians.
- Sent referrals to internal and external offices.
- Scheduled and participated in procedures.
- Removed sutures and staples.
- Basic wound cleaning and assessments.
- Brace placements.
- EKG.
- Inventory office supplies and placed orders.
- Coordinated setup and operations of flu tents, providing essential services to the community during peak seasons.
- Worked employee wellness events.
- Setup and participated in pop ups and launches to promote the facility.
- Trained high schooler/middle school on some basics vitals.
- Scheduled employees for placement to cover call ins.
- Trained employees on CPR.
- Trained employees on Prior authorizations.
- Trained and did check off on employees on basic vitals.
- Retrained current staffed employees when discrepancies arise.
- Did 60 day reviews on employees.
- Entered in raises and paperwork to HR for employees.
- Scheduled employees and followed up making sure they kept their Certifications up to date.
- NHA Proctor for CCMA Program.
- Revamped clinical training program to enhance onboarding for new hires and improve staff competency.
- Help offices create a checklist for employees to sign off on duties in the office.
- Medication trainings with patients.
Full Time Employee
Western Kentucky Heart and Lung
Bowling Green
10.2023 - 05.2024
- Answered phones and responded to voicemails.
- Completed prior authorization for medications and procedures, including appeals processes and peer-to-peer scheduling to facilitate timely patient care.
- Scheduled Procedures and Imaging/Testing - within the facility and outside.
- Chart Prepped - Pulled requested records prior to office visits.
- Managed FMLA paperwork, ensuring compliance with regulations and facilitating employee access to necessary benefits.
- Communicated medication instructions to patients and processed refill requests to ensure adherence and satisfaction with treatment plans.
- Put in physician orders.
- Worked/Learned four different EMR systems – MediTech, Greenview, Logan Memorial, E-clinical.
- Scheduled follow up appointments.
- Performed ECG.
- Faxed medical records to facilities and did Disability Determination paperwork.
- Scheduled new patient, critical, and follow up appointments.
- Trained new staff at the facility.
- Roomed/prepped and did manual vitals on patients.
- Provided injections to patients during office visits for treatment.
- Did medication demonstrations/trainings with patients.
- Coordinated ordering of samples and scheduled lunch meetings with representatives.
Full Time Employee
Gravity Diagnostics / Onyx Regent Health and Wellness
Bowling Green
09.2020 - 10.2023
- Fulfilled medication refill requests and processed prior authorizations through Cover my Meds to ensure timely patient care.
- Maintain and assist three providers in the office at the same time.
- Verify and update insurance, demographic, and confidential information for the clinics.
- Facilitated communication by faxing requests for patient records to support continuity of care.
- Worked on front line during covid testing, providing critical support in various facilities and drive-through sites to ensure patient safety and community health.
- Trained and obtained Phlebotomy Certification through the NPS.
- Collect, label, bag, and package Urine and Blood Specimen.
- Drive to different sites (nursing homes, halfway houses, doctor offices) and worked alone on site to collect specimens.
- Coordinated sample orders and organized meetings with representatives to discuss products, enhancing collaboration and support for clinical needs.
- Handled patient billing and accounting inquiries.
- Placed physician orders.
Part Time Employee
United States Postal Service
Bowling Green
08.2020 - 09.2020
- Delivered and organized packages to maintain efficient logistics.
- Delivered and organized mail to ensure timely distribution.
- Delivered mail across city to support communication needs.
- Scan in all packages prior to the regulars.
Full Time Employee
Cannon Automotive Solutions
Bowling Green
05.2008 - 08.2020
- Starting as a temporary, after a trial period I was hired full time as a press operator. (330 t, 660 t, 1750 t, transfer press experience)
- Trainer for new employees on press operations.
- Managed coil receiving and material handling, optimizing workflow processes.
- Excellent Fabrication skills - fabrication of all shaker systems and scrap modifications in the press room.
- Transitioned to setup department, installing tools into press to enhance operator efficiency.
- Training and certification in Mastercam x7. Can write small 2D programs, and familiar with manual machining.
- As well operations on CNC and Boring mill.
- Completed robotics certification to enhance skills in automated systems.
- Moved to maintenance department where I performed all the PMs on the machinery and kept up with the documentation.
- Advanced to maintenance manager assistant, delegated work orders to team members.
- Documented monthly PM assignments for maintenance staff.
- Scheduling repairs of building and Machinery.
- Attended morning operations meetings to align team on objectives and tasks.
- Oversaw the ordering process for repairs.
- Keeping track of the equipment leaving and arriving in the building.
- Assigning work to skilled maintenance employees.
- Checking work and verify equipment and presses are maintained.
- Travel to other facilities to help facilitate goals within the new startups for Cannon.
- Initiated Crib project, organizing and implementing barcoding system for inventory management.
Education
High School Diploma -
Warren East High School
Bowling Green, KY05-2006
Some College (No Degree) - Elementary Educations
Western Kentucky University
Bowling Green, KYSkills
- Injection administration
- Phlebotomy techniques
- Medical record management and EMR/EHR
- Electronic medical records management
- Patient scheduling and check-in coordination
- Prior authorization and prioritizing stat orders
- Clinical training and patient assessments
- Patient communication and customer service
- Medical transcription and restocking lab supplies
- Attention to detail and time management
- Problem solving and reliable team player
- Adaptability, Flexibility, and conflict resolution
- CPR and first aid certification
- Commitment to continuous education
Certification
MIG Welding
Fanuc Robotic
CNC - MasterCam
Certified Clinical Medical Assistant
CPR
Phlebotomist
Proctor NHA CCMA Exam Instructor
Fanuc Robotic
CNC - MasterCam
Certified Clinical Medical Assistant
CPR
Phlebotomist
Proctor NHA CCMA Exam Instructor
Timeline
Full Time Employee
Graves Gilbert Clinic
05.2024 - Current
Full Time Employee
Western Kentucky Heart and Lung
10.2023 - 05.2024
Full Time Employee
Gravity Diagnostics / Onyx Regent Health and Wellness
09.2020 - 10.2023
Part Time Employee
United States Postal Service
08.2020 - 09.2020
Full Time Employee
Cannon Automotive Solutions
05.2008 - 08.2020
High School Diploma -
Warren East High School
Some College (No Degree) - Elementary Educations
Western Kentucky University