Lance Waldridge
Taylorsville
Summary
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Overview
16
16
years of professional experience
Work History
Account Manager
Rice Insurance
06.2023 - Current
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Analyzed client needs to recommend tailored insurance solutions, improving overall service delivery.
- Coordinated with internal teams to ensure timely processing of claims and policy renewals.
- Led initiatives to streamline communication between clients and service departments, enhancing workflow efficiency.
- Mentored junior account managers, fostering professional growth and improving team performance.
Office Assistant
ScionHealth
06.2018 - 02.2023
- Implemented new productivity tools, trained staff on best practices, and found ways to increase output while maintaining quality.
- Implemented new customer service protocols, responded to customer inquiries more quickly, and found ways to improve customer service satisfaction.
- Successfully managed projects from start to finish, meeting all deadlines and achieving project goals.
Department manager
Wal - Mart
07.2010 - 06.2018
- Implemented new strategies to increase sales and profitability.
- Improved the customer service experience by improving product quality and implementing new customer service protocols.
- Successfully managed inventory levels and reduced shrinkage.
- Implemented effective training programs to help employees improve their skills and knowledge.
Education
High School -
Spencer County High School
06-2007
Skills
- Excellent organizational and time management skills
- Strong communication skills, both verbal and written
- Ability to sort and delivery mail
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy
- Experience with office equipment such as printers, scanners, and copiers
- Ability to work independently and as part of a team
- Strong customer service and interpersonal skills
Timeline
Account Manager
Rice Insurance
06.2023 - Current
Office Assistant
ScionHealth
06.2018 - 02.2023
Department manager
Wal - Mart
07.2010 - 06.2018
High School -
Spencer County High School