Landon Kimberlin
Manchester
Summary
Professional customer service provider with strong communication and problem-solving skills. Proven ability to work collaboratively and adapt to changing needs. Skilled in handling inquiries, resolving issues efficiently, and maintaining positive customer relationships. Reliable team player focused on achieving results and exceeding expectations.
Overview
5
5
years of professional experience
Work History
Front End Customer Service Associate
Lowe's
Corbin, KY
06.2023 - Current
- Trained new associates on customer service protocols and operational procedures.
- Processed transactions efficiently, maintaining accuracy in cash handling and register operations.
- Implemented feedback mechanisms to gather customer insights for continuous service improvement.
- Managed returns and exchanges professionally, upholding company policies while satisfying customer needs.
- Streamlined checkout processes by multitasking between register duties, bagging items, and engaging with customers simultaneously.
- Participated in special events or sales promotions within the store, supporting marketing efforts aimed at driving revenue growth.
- Kept inventory well-stocked at the front end displays, making it easy for customers to find popular items quickly.
- Developed strong relationships with customers through active listening, empathy, and understanding their needs.
- Handled high-volume cash transactions accurately, ensuring proper handling of both cash and credit payments.
- Positively impacted employee morale by mentoring newer staff members on company values and expectations regarding customer service excellence.
- Ensured compliance with all safety procedures at the front end, resulting in a consistently safe and secure shopping environment for customers.
- Built rapport with regular customers, fostering loyalty through personalized service experiences.
- Maintained a clean and organized front end area, ensuring a positive shopping experience for all customers.
- Provided exceptional service for customers by quickly processing transactions and answering questions.
- Prevented loss by identifying potential fraudulent activities or discrepancies during checkout processes.
- Welcomed in customers making a welcoming environment, showing care and willingness to help.
- Delegated an entire team running a management position, while also handling and delivering money to registers. This showed how to care for the team while also upholding rules and expectations with multi-tasking for customers' needs and cashiers.
- Took down tills and counted safes; this took dedication to detail in making sure I was doing my job effectively and quickly.
Junior Sandwich Artist
Subway
Williamsburg, KY
03.2022 - 05.2022
- Crafted custom sandwiches, adhering to customer preferences and dietary requirements.
- Trained new team members on sandwich preparation techniques and customer service protocols.
- Maintained cleanliness and organization of workstations to ensure food safety standards.
- Assisted in inventory management, tracking ingredient levels to minimize waste.
- Ensured accurate order fulfillment by double-checking requests against customer specifications.
- Managed cash register operations, ensuring accurate transactions and balancing at the end of shifts.
- Maintained consistency in ingredient portioning per company guidelines, reducing waste without compromising product quality.
- Operated manual and electric appliances to peel, slice, and trim food.
- Communicated menu item information and offered suggestions to promote featured products.
- Promoted upsell opportunities with customers, contributing to increased revenue generation for the store.
- Resolved customer complaints promptly and professionally, turning negative experiences into positive ones whenever possible.
- Contributed to a welcoming atmosphere by greeting customers upon entry and engaging in friendly conversation while preparing their order.
- Completed thorough cleaning tasks throughout the day to maintain a sanitary work environment.
- Demonstrated adaptability by quickly learning new processes or procedures when company initiatives were introduced or updated.
- Worked solo most days. This showed responsibility and a willingness to succeed even when alone,
- Opened and Closed tills counting before and after shifts to make sure of an accurate and organized drawer.
Cashier
Chick-fil-A
Williamsburg, KY
09.2021 - 02.2022
- Processed customer transactions accurately and efficiently using point-of-sale system.
- Resolved customer inquiries and concerns promptly, ensuring satisfaction with services provided.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Monitored cash drawer for discrepancies, maintaining accountability and financial accuracy.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Learned duties for various positions and provided backup at key times.
School Janitor
Red Bird Mission
Clay, KY
05.2021 - 08.2021
- Maintained cleanliness and sanitation of school facilities, ensuring a safe environment for students and staff.
- Executed daily cleaning routines, including classrooms, restrooms, and common areas, enhancing overall facility appearance.
- Managed waste disposal processes to promote recycling and environmentally friendly practices within the school.
- Inspected cleaning equipment regularly, performing minor repairs and maintenance to ensure optimal functionality.
Education
No Degree - Psychology
University of The Cumberlands
Williamsburg, KYHigh School Diploma -
Red Bird Mission
Clay, KY05-2021
Skills
- Point of sale
- Transaction management
- Customer service
- Customer service excellence
- Complaint handling
- Upselling techniques
- Understanding customer needs
- Problem resolution
- Conflict resolution
- Sales proficiency
- Order processing
- Experience management
- Attention to detail
- Record keeping
- Time management
- Multitasking
- Computer skills
- Quality control
- Cash management
- Adaptability and flexibility
- Goal setting
- Resourcefulness
- Effective communication
- Excellent communication
- Verbal communication
- Active listening
- Professional demeanor
- Team support
- Relationship building
- Decision-making
- Problem Solving
- Problem Solving skills
- Continuous improvement
- Phone etiquette
- Information gathering
- Patience and resilience
- Professional demeanor
- Order processing
- Team support
Timeline
Front End Customer Service Associate
Lowe's
06.2023 - Current
Junior Sandwich Artist
Subway
03.2022 - 05.2022
Cashier
Chick-fil-A
09.2021 - 02.2022
School Janitor
Red Bird Mission
05.2021 - 08.2021
No Degree - Psychology
University of The Cumberlands
High School Diploma -
Red Bird Mission