Landon Kircher
Beaver Dam
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
7
7
years of professional experience
Work History
Manager
Shoe Sensation
10.2024 - 03.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Department Lead
Rural King
03.2024 - 11.2024
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Boosted overall employee morale by fostering a positive work environment and promoting open communication.
- Oversaw efficient inventory stocking and supply rotation.
- Set up displays and trained employees on current promotions.
- Improved department efficiency by streamlining processes and implementing time-saving strategies.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Oversaw daily operations of the department, ensuring smooth workflow and adherence to deadlines.
- Collaborated with other departments to improve interdepartmental communication, enhancing overall organizational effectiveness.
- Identified areas for improvement within the department, developing action plans to address those needs effectively.
Team Lead
Tractor Supply Company
04.2020 - 12.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Worked different stations to provide optimal coverage and meet production goals.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Car Detailer
Don Moore Automotive Team
05.2018 - 04.2020
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
- Utilized effective time management skills to balance multiple projects simultaneously without sacrificing quality or efficiency.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Achieved superior results through meticulous attention to detail in all aspects of car detailing.
Education
Associate of Science - Digital Business Management
Owensboro Community And Technical College
Owensboro, KY12-2022
High School Diploma -
Ohio County High School
Hartford, KY05-2019
Skills
- Employee training
- Conflict resolution
- Customer service
- Inventory management
- Team building
- Time management
Timeline
Manager
Shoe Sensation
10.2024 - 03.2025
Department Lead
Rural King
03.2024 - 11.2024
Team Lead
Tractor Supply Company
04.2020 - 12.2023
Car Detailer
Don Moore Automotive Team
05.2018 - 04.2020
Associate of Science - Digital Business Management
Owensboro Community And Technical College
High School Diploma -
Ohio County High School
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