Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Landry Dunn

Louisville,KY

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

11
11
years of professional experience

Work History

Insurance Agent

Sam Wheeler State Farm
06.2023 - Current
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Maintained high standards of customer service by building relationships with clients.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Utilized CRM software to manage client relationships.

VIP Lounge Supervisor

Live Nation
04.2023 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout venue.
  • Seated patrons based on guest preferences and seating availability.
  • Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.
  • Cultivated strong relationships with customers to build loyalty and repeat business.
  • Trained and supervised staff to consistently meet performance goals and customer service standards.

Agency Owner

American National Insurance Company
07.2021 - 06.2023
  • Assessed customer needs and developed individualized solutions to reach customer satisfaction.
  • Developed and implemented successful business plans focused on cost-effective service delivery and revenue development.
  • Answered phone calls and e-mails regarding inquiries and arranged meetings for official business.
  • Provided coverage option information to assist clients in protecting assets.
  • Promoted products and services using upselling and other sales strategies.
  • Analyzed customers' financial situations to recommend appropriate life insurance policies.

Insurance Agent

Sam Wheeler State Farm
09.2019 - 08.2021
  • Identified potential risks in client businesses and recommended appropriate insurance coverage.
  • Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
  • Finalized sales and collected necessary deposits.
  • Monitored customer feedback and identified areas of improvement.
  • Analyzed customer needs to provide customized insurance solutions.
  • Generated leads through cold-calling, networking and other outreach methods.

Business Account Manager

Sprint
03.2017 - 03.2019
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Built relationships with customers and community to establish long-term business growth.
  • Managed accounts to retain existing relationships and grow share of business.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Responded to customer requests for products, services, and company information.

Support Desk Team Lead

CompuCom
01.2015 - 03.2017
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Coached team members in techniques necessary to complete job tasks.
  • Resolved escalated calls and complex issues
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Evaluated customer needs and feedback to drive product and service improvements.

Education

Marketing

Fern Creek High School
Louisville, KY

No Degree - Education

University of Louisville
Louisville, KY

Health, Life, Property & Casualty Licenses -

Kentucky School of Insurance
Louisville, KY

Skills

  • Customer follow-up
  • Client assessment
  • Policy renewals
  • Negotiation
  • New client acquisition
  • Client needs analysis
  • Client account management
  • Licensed insurance agent
  • Customer service
  • Cold calling
  • CRM software
  • Ticket management
  • Remote system analysis
  • Help desk software
  • Software installation
  • Technical support triage
  • Issue resolution
  • Coaching
  • Complaint resolution
  • Call center operations
  • Relationship building
  • Teamwork and collaboration
  • Staff training

Accomplishments

  • 2023 State Farm 30 for 30 Award winning office
  • Closed biggest account in office 15 year history (based on premium)
  • State Farm Office finished top 10 in all KPIs in Louisville Region
  • 2025 Louisville Palace voted Best Music Venue by Louisville Magazine
  • Voted as Small Business Grant Award Winner By Jewish Community Center



Timeline

Insurance Agent

Sam Wheeler State Farm
06.2023 - Current

VIP Lounge Supervisor

Live Nation
04.2023 - Current

Agency Owner

American National Insurance Company
07.2021 - 06.2023

Insurance Agent

Sam Wheeler State Farm
09.2019 - 08.2021

Business Account Manager

Sprint
03.2017 - 03.2019

Support Desk Team Lead

CompuCom
01.2015 - 03.2017

Marketing

Fern Creek High School

No Degree - Education

University of Louisville

Health, Life, Property & Casualty Licenses -

Kentucky School of Insurance

Similar Profiles

CREATE PROFILE
Landry Dunn