Baylie Cecil
Hawesville
Summary
Experienced server known for delivering outstanding customer service while effectively managing food and beverage orders. Demonstrated ability to train new staff, fostering a collaborative environment that enhances service quality and guest satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server
Beef 'O' Brady's
Owensboro, KY
01.2018 - Current
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed food and beverage orders efficiently, ensuring accuracy and timely delivery.
- Collaborated with kitchen staff to maintain quality standards and expedite service.
- Trained new servers on menu knowledge, service protocols, and operational procedures.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Front Desk Receptionist
Ubounce
Owensboro, KY
08.2015 - 12.2017
- Greeted visitors and directed them to appropriate departments, enhancing customer experience.
- Managed multi-line phone system, efficiently handling incoming calls and inquiries.
- Scheduled appointments and coordinated meetings for staff members, improving office organization.
- Processed mail and packages, ensuring timely distribution to relevant team members.
Education
Associate of Arts -
Owensboro Community And Technical College
Owensboro, KY05.2022
Associate of Applied Science -
Owensboro Community And Technical College
Owensboro, KY12.2021
High School Diploma -
Daviess County High School
Owensboro, KY05.2019
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Customer service
- Safe food handling
- Team collaboration
Certification
- CBCS - Certified Billing and Coding Specialist
- CMA - Certified Medical Assistant
Timeline
Server
Beef 'O' Brady's
01.2018 - Current
Front Desk Receptionist
Ubounce
08.2015 - 12.2017
Associate of Arts -
Owensboro Community And Technical College
Associate of Applied Science -
Owensboro Community And Technical College
High School Diploma -
Daviess County High School