Lanie Strydom
Elizabethtown
Summary
Dedicated professional with a strong background in customer service, project management, and quality control. Committed to enhancing client relationships and delivering exceptional service outcomes.
Overview
1
1
Language
20
20
years of professional experience
Work History
Owner
Harris Housekeeping
Buchanan
05.2018 - 06.2026
- Managed daily operations and scheduling for housekeeping services.
- Trained staff on cleaning techniques and customer service standards.
- Developed cleaning protocols to ensure efficient service delivery.
- Oversaw inventory management for cleaning supplies and equipment.
- Handled client inquiries and resolved service issues promptly.
- Implemented quality control checks to maintain service excellence.
- Maintained relationships with existing clients by providing superior customer service.
- Oversaw budgeting and financial management.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
Company Buyer
Dominante International Holdings
Brakpan
09.2006 - 06.2014
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Engaged customers in conversation using effective interpersonal skills to enhance their experience.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Earned recognition from management for exemplary performance in delivering exceptional customer service.
Education
GED -
Oosterland High School
Secunda, South Africa11-1998
Skills
- Project management
- Budget management
- Inventory management
- Quality control management
- Training development
- Social media marketing
- Customer service
Languages
Afrikaans
Professional
Timeline
Owner
Harris Housekeeping
05.2018 - 06.2026
Company Buyer
Dominante International Holdings
09.2006 - 06.2014
GED -
Oosterland High School