Lara Batts
Owensboro
Summary
Results-driven Data Analyst with Fiserv, skilled in data visualization and project execution. Enhanced decision-making through accurate analysis and comprehensive reporting. Proven ability to ensure data quality and foster effective communication, contributing to improved customer satisfaction and team performance. Excel expert with a strong focus on accuracy and time management.
Overview
28
28
years of professional experience
Work History
Data Analyst, Professional Services
Fiserv
07.1997 - 03.2025
- Utilized data visualization tools to effectively communicate business insights.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Provided actionable insights through comprehensive reports and dashboards, supporting strategic initiatives.
- Collaborated with IT to ensure data security measures were in place, safeguarding sensitive information.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Education
Public Relations
Murray State University
Murray, KY05-1996
Skills
- Strong focus on accuracy
- Data quality assurance
- Project execution
- Consistent work performance
- Database management proficiency
- Effective communication skills
- Time management
- MS Excel spreadsheet management
- Data-driven trend analysis
Timeline
Data Analyst, Professional Services
Fiserv
07.1997 - 03.2025
Public Relations
Murray State University
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