Laresha Harris
Louisville,KY
Summary
Dynamic Patient Access Representative with a proven track record at Park Duvalle Community Health Center, excelling in HIPAA compliance and customer service. Enhanced patient satisfaction through empathetic communication and effective conflict resolution, while streamlining insurance verification processes. Committed to fostering teamwork and continuous professional development in a fast-paced healthcare environment.
Offering excellent communication and organizational skills, ready to adapt and thrive in healthcare environment. Contributes ability to quickly learn healthcare systems and software, alongside strong customer service skills. Ready to use and develop administrative and interpersonal skills in LPN role.
Developed strong communication and problem-solving skills in fast-paced healthcare environment. Gained expertise in managing patient interactions and handling sensitive medical information. Seeking to transition into new field where these transferable skills can drive efficiency and enhance customer experience.
Overview
1
1
year of professional experience
Work History
Patient Access Representative
Park Duvalle Community Health Center
3015 Wilson Ave
03.2023 - 01.2024
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed approximately 30 incoming calls, emails per day from customers.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Enhanced departmental collaboration by regularly liaising with medical, nursing, and administrative staff on pertinent patient matters.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.
Patient Access Representative
Molina Healthcare
5100 Commerce Crossings Dr, Louisville, KY 40229
01.2023 - 12.2023
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Fostered culture of continuous improvement, suggesting process enhancements that were implemented clinic wide.
- Managed approximately 30 incoming calls per day from customers.
- Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
- Reduced patient anxiety, providing clear explanations of procedures and addressing concerns compassionately.
- Strengthened relationships with insurance providers, facilitating swift resolution of coverage queries.
- Enabled better patient care with thorough pre-visit preparations and clear communication of patient needs.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Streamlined appointment scheduling for optimal clinic flow, reducing wait times significantly.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Taught patients and families to use at-home medical equipment.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Trained new staff on filing, phone etiquette and other office duties.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Education
LPN - School Nurse
ATA College
10180 Linn Station Rd STE A200, Louisville, KY05-2026
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
- Appointment scheduling
- Registration and admissions
- Phone and email etiquette
- Medical terminology
- Healthcare systems navigation
- Strong empathy
- Problem-solving
- Quality assurance
- Money handling
- Relationship building
- Flexible schedule
- Insurance billing
- Eligibility determination
- Conflict resolution
- Patient education
- Information collection
- Call screening
- Medical billing
- Verbal and written communication
- Electronic health records
- Data entry
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Patient Access Representative
Park Duvalle Community Health Center
03.2023 - 01.2024
Patient Access Representative
Molina Healthcare
01.2023 - 12.2023
LPN - School Nurse
ATA College