Larry Blankenship
Louisville
Summary
Detail-oriented professional with strong skills in staff scheduling, conflict resolution, and budget management. Proven ability to foster a positive work atmosphere and enhance operational efficiency. Motivated to participate in continued education in the field of human resources and business law.
Overview
33
33
years of professional experience
Work History
Staff Coordinator/Patient Advocate
UHS
Louisville
08.2019 - Current
- Coordinated schedules for staff to ensure adequate coverage and support.
- Managed communication between departments to streamline operations and information flow.
- Assisted in onboarding new employees by providing training and resources.
- Maintained records of staff attendance, absences, and performance evaluations.
- Supported budget management by tracking expenses and processing invoices.
- Facilitated conflict resolution among staff to promote a positive work environment.
- Assisted in the development of staffing plans and budgets for projects or initiatives as needed.
- Provided support to team members in completing assigned duties on time and within budget constraints.
- Served as a liaison between upper management and staff members by communicating expectations and providing guidance as needed.
- Ensured compliance with company policies and procedures related to personnel management activities.
- Resolved conflicts between staff members regarding workflow issues or customer service matters.
- Collaborated with other departments to develop strategies that improve organizational effectiveness.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Resolved patient concerns by facilitating discussions with healthcare providers effectively.
- Documented patient interactions and maintained accurate records in electronic systems.
- Provided emotional support to patients and families during challenging health situations.
- Provided knowledgeable and compassionate service in response to patient questions and concerns.
- Facilitated communication between providers, patients, and family members.
- Provided emotional support to patients and their families during difficult times.
- Created reports summarizing cases handled by the Patient Advocacy Department each month.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Collaborated with clinical and administrative staff to meet patient needs.
Office Manager/Security Consultant
White Lattice Inc.
Louisville
03.2015 - 08.2020
- Managed office operations and ensured efficient workflow within the team.
- Maintained office supplies and equipment, ensuring availability for staff needs.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Coded and entered daily invoices with in-house accounting software.
- Ensured compliance with applicable laws regarding employment practices.
- Maintained confidential records relating to personnel matters.
- Resolved customer complaints or answered customers' questions.
- Conducted security assessments for various client facilities and operations.
- Provided training sessions for staff on emergency response procedures.
- Collaborated with local law enforcement to enhance safety measures.
- Managed security technology installations, including surveillance systems.
- Drove safety protocols by providing continuous, well-trained armed internal security for multiple events.
- Mitigated risk by providing immediate and effective emergency response security.
Operations Captain
KY Dept of Corrections
Frankfort
07.1992 - 03.2015
- Supervised daily operations within correctional facility environment.
- Responsible for the care, custody, and control of approximately 2100 convicted felons assigned to the custody of the DOC, as well as approximately 150 assigned staff daily,
- Coordinated inmate activities and ensured compliance with safety protocols.
- Managed staff schedules and deployed resources effectively across departments.
- Conducted training sessions for new officers on procedures and regulations.
- Implemented security measures to enhance facility safety and orderliness.
- Facilitated communication between staff, inmates, and external agencies effectively.
- Reviewed operational procedures to identify improvements in workflow efficiency.
- Monitored staff operations to comply with administrative policies and procedures, safety rules, contracts and government regulations.
- Supervised a team of up to 150 employees in the daily operations of the department.
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
- Ensured compliance with applicable laws and regulations regarding operations.
- Actively sought out ways to reduce costs associated with running daily operations.
- Coordinated with vendors to provide necessary supplies, equipment, and services.
- Provided guidance and support to staff members when needed.
- Established effective communication channels between all departments within the organization.
- Facilitated communication between different departments regarding scheduling conflicts or other issues.
- Performed routine maintenance on all equipment used in day-to-day operations.
- Created and implemented safety protocols for staff and guests.
- Monitored performance of personnel to ensure quality standards are met.
- Identified areas where improvements could be made within the organization's processes.
- Maintained accurate records relating to employee attendance, leave requests.
- Ensured compliance with local, state, and federal regulations related to operational activities.
- Developed and maintained operations plans to ensure smooth daily operations.
- Conducted regular inspections of equipment and facilities to identify potential hazards or issues.
- Responded quickly to emergency situations as they arose during shift hours.
- Lead weekly meetings with staff members to discuss upcoming tasks and objectives.
- Analyzed data from various sources to generate reports on operational efficiency.
- Organized training sessions for new hires on the use of equipment and procedures.
- Managed onboarding process for new employees within the operations department.
- Managed scheduling, training and inventory control.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Responded to information requests from superiors, providing specific documentation.
- Enforced federal, state, local and company rules for safety and operations.
- Presented performance and productivity reports to supervisors.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Mitigated business risks by working closely with staff members and assessing performance.
- Worked as a Human resources liaison with all staff within the institution, including the following departments. Security, Programs, Food service, Maintenance, and Medical Staff.
- Issued progressive disciplinary action to staff members according to the Institutional policies and procedures.
- Provided FMLA paperwork and direction to staff as needed.
- Directed staff to the employee assistance program when needed.
- Participated in the recruitment and development of new staff.
- Continued to study updates pertaining to Human Resource law, as well as ADA updates.
Education
High School Diploma -
Jeffersontown High School
Louisville, KY07-1990
Some College (No Degree) - Labor And Employment Law
IUPUI
Indianapolis, INSkills
- Staff scheduling
- Budget management
- Conflict resolution
- Patient advocacy
- Attendance tracking
- Operational efficiency
- Compliance management
- Resource allocation
- Emotional support
- Team collaboration
- Effective communication
- Problem solving
- Training facilitation
- Record keeping
- Workflow optimization
- Decision-making capacity
- Delegation techniques
- Scheduling proficiency
- Staff development
- Employee relations
- Recruitment and hiring
- Organizational expertise
- Training and mentoring
- Professional networking
- Scheduling expertise
- Administrative leadership
- Point of contact
- Regulatory compliance
- Multitasking and organization
- Attention to detail
- Project management
- Adaptability and flexibility
- Event coordination
- Task prioritization
- Consulting
- Clear communication
- Strategic planning
- Schedule management
- Report writing
- Schedule coordination
- Negotiation
- Discretion and confidentiality
- Budget planning
- Document management
- Meeting coordination
- Information collection
- Time management
- Best practices implementation
- Decision-making
- Risk management
- Problem-solving
- Operations management
- Verbal and written communication
References
References available upon request.
Timeline
Staff Coordinator/Patient Advocate
UHS
08.2019 - Current
Office Manager/Security Consultant
White Lattice Inc.
03.2015 - 08.2020
Operations Captain
KY Dept of Corrections
07.1992 - 03.2015
High School Diploma -
Jeffersontown High School
Some College (No Degree) - Labor And Employment Law
IUPUI