Larry Cress
Florence
Summary
Results-driven professional with extensive experience in managing daily operations across diverse sectors. Proven ability to enhance operational efficiency through exceptional problem-solving and conflict resolution skills. Track record of implementing streamlined processes that improve customer satisfaction and drive business success.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Manager/Coach
Walmart
Amelia
11.2021 - Current
- Led team in daily operations, ensuring adherence to company policies and enhancing team accountability.
- Trained new employees on store procedures and customer service standards, fostering a customer-focused environment.
- Implemented safety protocols to maintain a secure shopping environment.
- Facilitated interdepartmental communication, streamlining processes to improve operational collaboration.
- Resolved customer complaints to improve overall shopping experience.
- Monitored staff performance and addressed issues promptly.
Manager/Trucking Supervisor
Nate's Trucking
Danville
03.2020 - 02.2024
- Managed daily operations to achieve on-time freight delivery.
- Oversaw driver scheduling and route planning to improve operational efficiency.
- Coordinated fleet vehicle maintenance and repairs to ensure maximum uptime.
- Enforced customer service standards, resolving issues to maintain quality service.
Manager's Assistant/Mechanic
Red Classic
Lexington
03.2020 - 11.2021
- Managed daily operations to ensure efficient workflow and high service quality.
- Implemented safety protocols to uphold secure working conditions.
- Oversaw inventory management to maintain optimal stock levels.
- Provided leadership during organizational changes or crisis situations.
- Assigned tasks based on associates' skill levels to enhance team performance.
Owner/Manager
KY Mobile Mech
Lexington
04.2009 - 02.2020
- Supervised team of technicians to ensure timely, high-quality service delivery.
- Managed daily operations and scheduling for mobile mechanic services.
- Implemented inventory control systems for efficient parts and supplies management.
- Coordinated customer appointments and follow-ups to enhance customer satisfaction.
- Resolved customer inquiries and complaints, maintaining satisfaction levels.
- Maintained client relationships through proactive and exceptional customer service.
Route Supervisor
Monroe Transporation
London
08.2013 - 10.2019
- Supervised daily route operations to guarantee timely and efficient service delivery.
- Facilitated communication between drivers and dispatch to swiftly resolve operational issues.
- Conducted regular vehicle inspections for maintenance and safety compliance.
- Mediated conflicts between customers and drivers to ensure satisfactory delivery experiences.
- Provided assistance in addressing customer inquiries about delivery status.
- Coordinated route scheduling to enhance delivery times and manage labor costs effectively.
Loading Supervisor
WT Young
Lexington
10.2018 - 03.2019
- Supervised loading operations for inbound and outbound shipments, enhancing overall operational efficiency.
- Implemented workflows that enhanced loading speed and accuracy.
- Enforced quality control standards during loading processes, ensuring compliance and accuracy.
- Coordinated with warehouse personnel to optimize inventory levels and ensure product availability.
Owner/Operator Truck Driver
LDC Transport
Lexington
10.1989 - 02.2009
- Conducted routine vehicle inspections to ensure safety and reliability.
- Managed freight paperwork ensuring compliance with regulations and smooth operations.
- Communicated route changes or delays effectively with dispatch.
- Coordinated maintenance schedules to reduce vehicle downtime and enhance reliability.
- Loaded cargo securely using appropriate tools to facilitate safe transportation.
- Maintained comprehensive logbook documenting working hours, distance traveled, fuel consumption, and issues encountered.
- Cultivated strong client relationships that led to increased repeat business.
- Provided excellent customer service to foster positive relationships with customers.
Shop Manager
Contract Machining and Manufacturing
Lexington
06.1986 - 10.1989
- Oversaw daily operations of machining and manufacturing shop, ensuring seamless workflow and efficient resource allocation.
- Supervised staff, streamlining workflow and fostering a collaborative environment.
- Coordinated maintenance and repair schedules for machinery and equipment, minimizing downtime and ensuring operational reliability.
- Implemented comprehensive safety protocols and conducted training for all employees.
- Evaluated staff performance and provided regular constructive feedback.
Education
Associate of Science - Business
Sue Bennett College
London, KY05-1986
Skills
- Team leadership
- Customer service
- Safety protocols
- Inventory management
- Problem solving
Certification
- Electric Pallet Jack Certified
- Scissor Lift Certified
- Sit Down Forklift Certified
- Walkie Stacker Certified
- CDL/Doubles/Triples/Tanker
- TWIC
Timeline
Manager/Coach
Walmart
11.2021 - Current
Manager/Trucking Supervisor
Nate's Trucking
03.2020 - 02.2024
Manager's Assistant/Mechanic
Red Classic
03.2020 - 11.2021
Loading Supervisor
WT Young
10.2018 - 03.2019
Route Supervisor
Monroe Transporation
08.2013 - 10.2019
Owner/Manager
KY Mobile Mech
04.2009 - 02.2020
Owner/Operator Truck Driver
LDC Transport
10.1989 - 02.2009
Shop Manager
Contract Machining and Manufacturing
06.1986 - 10.1989
Associate of Science - Business
Sue Bennett College