Latasha Townsend
Waco,Kentucky
Summary
Dynamic Property Manager with proven success at Southcreek Management, enhancing resident satisfaction through effective dispute resolution and proactive maintenance coordination. Skilled in financial budgeting and relationship building, I increased occupancy rates while ensuring compliance with housing regulations. Adept at fostering community engagement, I implemented successful tenant appreciation events to strengthen resident connections.
Overview
11
11
years of professional experience
Work History
Property Manager
Southcreek Management
05.2024 - Current
- Handled resident complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Coordinated with legal counsel to resolve tenant disputes.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
- Enhanced security measures, significantly reducing incidents on property premises.
- Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
- Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
- Improved community engagement by organizing tenant appreciation events and feedback sessions.
- Coordinated with legal counsel to handle eviction processes smoothly and professionally.
- Conducted regular property inspections to preemptively identify and address maintenance needs.
- Cultivated network of reliable contractors and service providers to ensure quick response times for repairs.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state, and federal regulations.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Coordinated appointments to show marketed properties.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Completed annual rent calculations using housing database software.
Assistant Property Manager
Southcreek Management
12.2023 - 05.2024
FSS Coordinator/Case Manager
Section 8 Housing
05.2014 - 07.2023
- Entered data, generated reports, and produced tracking documents.
- Managed and maintained Resident files for 752 families with Housing Choice Vouchers.
- Created and implemented contracts and goals for 120 participates in the Family Self-Sufficiency Program.
- Calculated Interest and Escrow for each participant in the FSS Program monthly.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Collaborated with IT to develop user-friendly project management tool, streamlining project tracking and reporting.
- Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Kept high average of performance evaluations.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Coordinated essential services for clients, resulting in improved overall well-being and self-sufficiency.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Secured funding for special projects through grant writing, expanding resources available to clients.
- Developed partnerships with local agencies to provide broader range of services for clients, broadening their support network.
- Conducted thorough assessments to identify client needs, laying groundwork for effective case management.
- Streamlined case documentation procedures, reducing processing time and increasing efficiency.
- Increased client satisfaction through diligent follow-up and personalized support.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Utilized grant writing skills to secure additional program funding.
Education
BBA - Business Management
National College
Lexington, KYAssociate of Applied Science - Administrative Office Professional
National College
Lexington, KYSkills
- Property management
- Rent/Payment collection
- Lease renewals
- Exceptional oral and written communication skills
- Tenant relations
- Staff management
- Eviction procedures
- Property tours and inspections
- Maintenance scheduling
- Occupancy management
- Vendor management
- Financial budgeting and reporting
- Preparing property agreements
- Compliance monitoring
- Property accountability
- Software utilization, history with Tenmast, SACS and Onesite
- Fair housing compliance
- Eviction notices
- Lease administration
- Work order monitoring
- Skilled multi-tasker
- Unit vacancies
- Critical thinking
- Decision-making
- Microsoft office
- Administrative leadership
- Operations management
- Grounds and facility inspection
- Disturbance handling
- Complaints investigation
- Tenant eligibility determination
- Violation resolution
Timeline
Property Manager
Southcreek Management
05.2024 - Current
Assistant Property Manager
Southcreek Management
12.2023 - 05.2024
FSS Coordinator/Case Manager
Section 8 Housing
05.2014 - 07.2023
BBA - Business Management
National College
Associate of Applied Science - Administrative Office Professional
National College
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