Latiesa Kennedy
Louisville
Summary
Customer service professional with expertise in client relationship management, order handling, and problem resolution. Background in retail and business operations, complemented by strong communication and organizational skills. Currently pursuing an Associate of Science in Business Administration, ready to contribute effectively to a customer-focused team.
Overview
18
18
years of professional experience
Work History
Ramp Agent
UPS
Louisville, KY
10.2025 - 02.2026
- Coordinated aircraft loading and unloading to maintain safe, on-time ramp operations.
- Operated ground support equipment to position aircraft, dollies, and belt loaders.
- Directed ramp movement using hand signals and radio communication with flight crews.
- Inspected cargo, baggage, and containers for damage, security, and compliance.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
CLEANER / CEO MANAGEMENT
Very Detailed Service
06.2021 - 10.2025
- Oversaw daily operations of cleaning service business, ensuring efficient service delivery.
- Coordinated appointments with new and existing clients, optimizing scheduling for maximum service capacity.
- Cultivated strong client relationships, addressing service needs promptly to enhance customer satisfaction.
- Order supplies and materials needed to complete customer jobs.
- Hire and train employees to meet company expectations.
- Monitor overall job performance and service quality.
- Negotiate and approve contracts with suppliers and distributors.
- Handle multiple responsibilities while maintaining attention to customer satisfaction.
- Trained team members on equipment use, chemical handling, and safety procedures
- Supervised cleaning crew workflows to maintain consistent sanitation standards across assigned areas
- Inspected completed work and corrected deficiencies to ensure quality compliance
- Scheduled daily assignments and adjusted coverage to meet shifting facility needs
TRUCK LOADER
UPS
09.2020 - 08.2023
- Loaded packages into trailers, ensuring compliance with established procedures for accuracy and safety.
- Organized materials in designated areas, facilitating streamlined workflow and minimizing delays.
- Maintained a clean and organized work environment.
- Collaborated with team members to meet tight deadlines in a fast-paced environment. while meeting job expectations.
STAFFING ASSIGNMENTS
Delta Staffing
10.2019 - 11.2021
- Executed cleaning, sanitizing, and order-packing at various job sites to maintain hygiene and organization standards.
- Operated RT scanner for efficient workplace and order-processing tasks, ensuring accuracy and timeliness.
- Adjusted rapidly to changing work environments and tasks to different work environments, assignments, and procedures.
DISHWASHER
LGC Staffing
06.2018 - 08.2020
- Maintained clean, organized work areas to ensure efficient workflow.
- Operated commercial dishwashing equipment to support timely service.
- Stocked clean dishes and supplies to facilitate uninterrupted kitchen operations.
- Stocked clean dishes and supplies.
JANITOR / LEAD CLEANER
ISS Facilities
01.2018 - 06.2018
- Led cleaning efforts to maintain assigned areas.
- Stocked restrooms and cleaned break rooms, entrances, offices, and common areas to promote a hygienic environment.
- Performed dusting, vacuuming, glass cleaning, disinfecting, stocking, and trash removal.
- Maintained sanitary environments for employees and visitors, contributing to overall workplace satisfaction.
HOUSEKEEPING / BANQUET SERVICE
Xclusive Staffing
08.2015 - 05.2017
- Delivered comprehensive housekeeping and guest-support services across diverse assignments, ensuring guest satisfaction.
- Assisted with buffet setup and banquet service.
- Addressed guest requests for extra towels and bedding changes promptly, enhancing overall guest experience.
- Inspected rooms and work areas carefully for cleanliness and presentation.
- Maintained cleanliness of windows to create a welcoming environment., mirrors, rugs, draperies, and linens.
- Maintained high standards of cleanliness and presentation, consistently meeting guest and workplace expectations.
PICK / PACK
Integrity Staffing
11.2013 - 01.2014
- Packaged and prepared customer orders for timely shipment, ensuring accuracy in fulfillment.
- Organized and maintained clean work area to enhance efficiency and safety.
- Executed established procedures to ensure accurate order completion and customer satisfaction.
DISHWASHER / CLEANER
Sodexo
02.2013 - 05.2013
- Cleaned and organized dishes and kitchen equipment to ensure readiness for service.
- Operated commercial dishwashing equipment, maintaining compliance with health and safety standards.
- Maintained a clean work environment.
- Assisted with cleaning main dining area, enhancing overall guest experience.
- Worked at The Ville Grill, assisting in daily operations.
RETAIL SALES / CUSTOMER SERVICE / CASHIER
Honey Baked Ham Co.
11.2007 - 04.2008
- Processed retail transactions and assisted customers in person.
- Answered telephone calls and processed customer orders efficiently.
- Greeted customers and engaged with them to identify their needs.
- Responded to customer complaints and inquiries with a positive and professional attitude.
- Prepared food and organized merchandise displays to enhance customer experience.
- Contacted customers to confirm specific orders.
- Addressed customer complaints and inquiries to ensure satisfaction and positive engagement.
Education
Associate of Science (A.S.) - Business Administration
Colorado Technical University
Colorado City, CO05-2024
GED - Basic Education
Adult Education
Louisville, KY05-2023
Skills
- Loading and unloading
- Order Processing
- Picking & Packing
- Cleaning operations
- Safety procedures
- Inventory & Supply Ordering
- Teamwork
- Attention to Detail
- Time Management
- Scheduling & Appointments
- Quick Learner
- Working Independently
- Analytical skills
- Client support
- Customer Relations
- Communication
- Safety Compliance
- Customer service
- Analytical skills
- Safety procedures
- Customer service
Timeline
Ramp Agent
UPS
10.2025 - 02.2026
CLEANER / CEO MANAGEMENT
Very Detailed Service
06.2021 - 10.2025
TRUCK LOADER
UPS
09.2020 - 08.2023
STAFFING ASSIGNMENTS
Delta Staffing
10.2019 - 11.2021
DISHWASHER
LGC Staffing
06.2018 - 08.2020
JANITOR / LEAD CLEANER
ISS Facilities
01.2018 - 06.2018
HOUSEKEEPING / BANQUET SERVICE
Xclusive Staffing
08.2015 - 05.2017
PICK / PACK
Integrity Staffing
11.2013 - 01.2014
DISHWASHER / CLEANER
Sodexo
02.2013 - 05.2013
RETAIL SALES / CUSTOMER SERVICE / CASHIER
Honey Baked Ham Co.
11.2007 - 04.2008
GED - Basic Education
Adult Education
Associate of Science (A.S.) - Business Administration
Colorado Technical University