Latoissa D. Stuart
George Town
Summary
Dedicated administrative and customer service professional with a track record of elevating guest experiences. Expertise in optimizing processes and ensuring high service standards, resulting in improved guest satisfaction in fast-paced environments. Committed to delivering organized and efficient support.
Overview
8
8
years of professional experience
Work History
Guest Service Agent
Little Cayman Beach Resort
Little Cayman, Cayman Islands
01.2026 - Current
- Delivered efficient and welcoming check-in/check-out experiencs in a fast paced environment.
- Provided personalized recommendations on amenities and local attractions to enhance guest satisfaction.
- Resolved guest inquires and promptly while maintaining high service standards.
- Coordinated room assignments based on guest preferences and availability to optimize comfort.
Personal Assistant
Bahamas Investment Realtor
01.2025 - 01.2026
- Duties included:
- Typing and filing miscellaneous documents
- Collection of rental payments from tenants
- Prepared and organized documents for real estate transactions.
- Dropping off keys
- Purchasing
- Data entry of rental units
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
Security Officer
Foresight Security
10.2024 - 01.2025
- Duties included:
- Patrol and monitor activities on the premises to ensure a safe and secure environment
- Front gate security checkpoint
- Controlling the entrance and departure of employees, visitors and vehicles according to protocols
- Providing detailed reports on daily activities and any incidents that may have occurred to management.
- Using provided communication devices such as three-way radios in a clear and concise manner
Front Desk/ Concierge Agent
Sandals Emerald Bay
12.2021 - 08.2022
- Duties included:
- Greeting guests/customers
- Gave guest an in-depth tour of the resort
- Answering calls & directing as needed
- Manage cash drawer ensuring that balance was neither over or under $3,000
- Making dinner/event reservations for guests
- Adhering to the needs, wants & complaints of guests ensuring that matters discussed were addressed and guests were satisfied with the solution
Intern
Ministry of Education
01.2020 - 02.2020
- Duties included:
- Greeting clients and visitors, ensuring that they received outstanding first impression of the company.
- Using specialist office software to process information.
- Answering calls, forwarding messages and confirming appointments as necessary.
- Monitoring office supplies and replenishing stock as necessary.
BTVI Daycare
10.2018 - 12.2019
- Duties included:
- Provided snacks and meals for children.
- Ensured that children were safe and well behaved.
- Assisted teachers with preparation of lessons by assembling materials and equipment.
- Provided personal aid and care as necessary to students such as help with eating, toileting & hygiene.
Education
Diploma in Hotel Managment
Udemy (Online)
04-2026
Diploma in Business Administration
Alison ( Online)
04-2026
Vorhees University
Denmark, South Carolina01-2023
Certificate - Office Assistant
BTVI
01-2020
High School Diploma -
C. C. Sweeting Sr. High
01-2018
Anatol Rodgers Jr. High
01-2015
Elementary Education
Cleveland Eneas Primary School
01-2012
Skills
- Guest service and assistance
- Concierge services
- Administrative & Office Management
- Customer service
- Time management
Leadership Organization
- Member, Young Marine Explorers, C.C. Sweeting Sr. High School, 08/01/15, 05/31/18
- Member, Impact Club, C.C. Sweeting Sr. High School, 08/01/16, 05/31/17
- Usher, Miracle Revival Fellowship, 01/01/11, 12/31/21
References
- Mrs. Jennifer Rolle, Principal, BTVI Daycare Centre, Old Trail Road, 804-3601
- Ms. Deborah McKinney, Commonwealth Bank, Mackey Street, 432-0514
- Mr. Sterling Moss, Staff Manager, RBC, East Hill St., 376-4604
Timeline
Guest Service Agent
Little Cayman Beach Resort
01.2026 - Current
Personal Assistant
Bahamas Investment Realtor
01.2025 - 01.2026
Security Officer
Foresight Security
10.2024 - 01.2025
Front Desk/ Concierge Agent
Sandals Emerald Bay
12.2021 - 08.2022
Intern
Ministry of Education
01.2020 - 02.2020
BTVI Daycare
10.2018 - 12.2019
Diploma in Hotel Managment
Udemy (Online)
Diploma in Business Administration
Alison ( Online)
Vorhees University
Certificate - Office Assistant
BTVI
High School Diploma -
C. C. Sweeting Sr. High
Anatol Rodgers Jr. High
Elementary Education
Cleveland Eneas Primary School