LATOYA HENRY-SMALL
Grand Cayman
Summary
Dedicated Food and Hospitality Professional experienced in delivering outstanding customer service and managing online business operations. Developed strong expertise in dining etiquette, table placement, and efficient service methods through hands-on experience. Committed to enhancing company image while thriving in high-pressure environments.
Overview
18
18
years of professional experience
Work History
F.O.H. HOST/ MULTIPURPOSE ASSOCIATE
ZEST LTD
10.2022 - Current
- Welcoming and directing customers to their seats
- Interacted with guests positively and professionally to enhance their experience
- Take orders and work POS system
- Answering phone and taking reservations
- Processing booking and payment for guests
- Accurately put together and check carry out orders
- Responded to customer inquiries, providing support and guidance to achieve high customer satisfaction through excellent service
- Prepared lobby and dining area to create a welcoming environment for guests
- Serving meals, drinks, coffee, cocktails and wine to guests.
- Operate coffee machine, smoothie, juice and salad stations
- Aid in basic food preparation.
- Cleaned and sanitize kitchen equipment and utensils.
- Maintain stocks and condiments
- Overseeing store daily operation
- Utilize computers to record sales figures and data analysis
ONLINE STORE SUPERVISOR
SECRECY LTD
12.2018 - 01.2022
- Overseeing store daily operations; Ensure product are correctly designed, packaged, and priced
- Find market trends that appeal to customers to raise our customer base
- Design and use social media platform
- Respond to all customers enquiries, providing support, guidance to ensure a prominent level of customers satisfaction through excellent service
- Ensure promotions are right and in tune with the company's standards
- Utilize computers to record sales figures and data analysis.
- Deliver packages to local customer
KITCHEN HELPER/BUSSER
HOTEL VERSALLES SEAFOOD & HUT
11.2010 - 01.2011
- Aid in basic food preparation; Wash, clean and cut vegetables.
- Sanitized kitchen equipment, utensils, dishes, and glassware to ensure safe food preparation.
- Maintained neatness and cleanliness of dining area to ensure a pleasant experience for guests.
- Supported restaurant operations by promptly taking orders and delivering meals to customers.
- Maintained cleanliness of workspaces by sweeping floors and mopping surfaces, contributing to a hygienic environment.
- Maintained a polished look by regularly dusting surfaces and cleaning furniture in the restaurant.
- Managed linen changes, performed light ironing, and processed laundry to ensure a tidy restaurant environment.
MULTIPURPOSE ASSOCIATE
TIGER-MART ESSO GAS STATION
07.2008 - 01.2010
- Assisted in preparing and serving fast-food meals, ensuring timely delivery and quality of fried chicken, wedges, hotdogs, pizza, and sandwiches.
- Maintained a neat and functional dining area, enhancing customer experience.
- Cleaned and sanitized kitchen equipment and utensils.
- Aided in basic food preparation; washed, cleaned, and cut vegetables and fruits.
- Maintained cleanliness and order of the refrigerator to facilitate efficient food preparation and presentation.
- Restocked and maintained coffee and tea station to ensure availability of beverages for patrons.
- Provided customers with ice cream and freshly made waffle cones.
- Ensured attractive presentation of desserts and fruits to enhance customer appeal.
- Maintained cold storeroom organization to facilitate food preparation and inventory management.
Education
Certificate - DTED168 Supervisory Management {Tourism}
NORTHERN CARIBBEAN UNIVERSITY
Manchester , Jamaica 08.2020 - 09.2020
Certificate - NVQ-J Commercial Food Preparation {C.F.P}
MIDDLESEX INTERNATIONAL COLLEGE
Clarendon, Jamaica 09.2016 - 12.2016
CXC GENERAL PROFICIENCY - ENGLISH
PINNOCK EVENING INSTITUTE
CXC GENERAL PROFICIENCY - PRINCIPLE OF BUSINESS, PRINCIPLE OF ACCOUNT, OFFICE PROCEDURE, INTEGRATED SCIENCE, FOOD AND NUTRITION, HOME ECONOMIC MGT.
LENNON HIGH SCHOOL
Skills
- Food service sanitation
- Menu item presentation
- Dining management
- POS system (Square)
- Cash management
- Supply management
- Safety regulation knowledge
- Multitasking
- Organizing
- Flexible
- Customer Service
- Team player
- Eyes for detail
- Basic computer skills
Timeline
F.O.H. HOST/ MULTIPURPOSE ASSOCIATE
ZEST LTD
10.2022 - Current
Certificate - DTED168 Supervisory Management {Tourism}
NORTHERN CARIBBEAN UNIVERSITY
08.2020 - 09.2020
ONLINE STORE SUPERVISOR
SECRECY LTD
12.2018 - 01.2022
Certificate - NVQ-J Commercial Food Preparation {C.F.P}
MIDDLESEX INTERNATIONAL COLLEGE
09.2016 - 12.2016
KITCHEN HELPER/BUSSER
HOTEL VERSALLES SEAFOOD & HUT
11.2010 - 01.2011
MULTIPURPOSE ASSOCIATE
TIGER-MART ESSO GAS STATION
07.2008 - 01.2010
CXC GENERAL PROFICIENCY - ENGLISH
PINNOCK EVENING INSTITUTE
CXC GENERAL PROFICIENCY - PRINCIPLE OF BUSINESS, PRINCIPLE OF ACCOUNT, OFFICE PROCEDURE, INTEGRATED SCIENCE, FOOD AND NUTRITION, HOME ECONOMIC MGT.
LENNON HIGH SCHOOL