LaTwon Wright
Bowling Green
Summary
Driven professional with a proven track record at The General Insurance, enhancing customer satisfaction through empathetic support and efficient claims processing. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work History
Claims Assistant
The General Insurance
04.2016 - Current
- Improved customer satisfaction levels by providing timely, accurate, and empathetic support during the claims process.
- Provided exceptional customer service through clear communication, empathy, and proactive problem-solving during difficult situations.
- Prepared files, letters and notices.
- Assisted adjusters in the field, gathering critical information for accurate evaluations of loss events and damage estimates.
Vanderbilt Hospital
Patient Care Tech
03.2015 - 03.2016
- Developed effective relationships with physicians, nurses, and other healthcare professionals to ensure optimal communication and collaboration in patient care.
- Improved patient comfort by providing attentive care and addressing individual needs.
- Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
- Documented daily patient progress in an accurate and timely manner, facilitating effective communication among healthcare team members.
Cashier, Customer Service Rep
Krogers Grocery Store
05.2007 - 03.2015
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Western Kentucky University
Bowling Green, KY 08.2009 - 05.2011
Skills
- Claims Processing
- Data Entry
- Managing records
- Processing mail
- Documentation Review
- Multitasking Abilities
- Active Listening
- Customer Service
- Customer Relations
- Problem-solving abilities
Timeline
Claims Assistant
The General Insurance
04.2016 - Current
Vanderbilt Hospital
Patient Care Tech
03.2015 - 03.2016
Western Kentucky University
08.2009 - 05.2011
Cashier, Customer Service Rep
Krogers Grocery Store
05.2007 - 03.2015
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