Laura Bratcher
Bowling Green
Summary
Dynamic server with a strong work ethic and exceptional customer service skills honed at Longhorn Steakhouse. Expert in guest engagement and cash handling, I trained new team members and resolved complaints effectively, enhancing dining experiences and fostering loyalty. Committed to maintaining high standards of cleanliness and safety in a fast-paced environment.
Overview
24
24
years of professional experience
Work History
Server
Longhorn Steakhouse
Bowling Green, KY
10.2001 - Current
- Delivered exceptional customer service, ensuring guest satisfaction through attentiveness and prompt assistance.
- Collaborated with kitchen staff to ensure timely and accurate food preparation and delivery.
- Managed multiple tables efficiently, prioritizing guest needs in fast-paced environment.
- Trained new team members on restaurant procedures, enhancing team performance and service quality.
- Resolved customer complaints effectively, fostering positive dining experiences and loyalty.
- Implemented best practices for cleanliness and safety, maintaining compliance with health regulations.
Education
High School Diploma - General Education
Butler County High
Morgantown, KYPrint Journalism
Western Kentucky University
Bowling Green, Kentucky, KYSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
Accomplishments
I’m a special needs Mom to a wonderful girl with Autism. We enjoy camp CCK every year. I am very passionate about helping children and love this camp.
Timeline
Server
Longhorn Steakhouse
10.2001 - Current
High School Diploma - General Education
Butler County High
Print Journalism
Western Kentucky University