Laura Hector
Paducah
Summary
Dynamic professional with extensive experience at Larry Stovesand Buick GMC, excelling in vehicle titling and customer service. Proficient in VITU and Dealertrack, I leverage strong communication skills to enhance client satisfaction and streamline operations. Recognized for effective event planning and team development, ensuring exceptional service delivery in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Title Clerk & Administrative Assistant
Larry Stovesand Buick GMC
Paducah
08.2024 - Current
- Ensured accurate processing of sold and purchased vehicle titles.
- Executed inspections aligned with legal standards established by Kentucky.
- VITU, Dealertrack, Cox Automotive, and CDK.
- Handled financial transactions including accounts payable and receivable.
- Coordinated service appointments promptly.
- Maintained consistent engagement through regular service center calls and mailings.
- Executed routine office responsibilities.
Service Advisor/Office Assistant
Bob Brady Honda
10.2023 - 08.2024
- Streamlined communication by efficiently operating several phone lines.
- Service Writer.
- Coordinated appointment scheduling for efficiency.
- Managed new vehicle intake efficiently.
- Provided excellent customer service.
- Managed warranty service authorization.
- Handled clerical responsibilities, including filing and documentation.
- Processed payments accurately and swiftly.
Claims Specialist
State Farm
09.2022 - 10.2023
- Processing and reviewing auto and property claims.
- Insurance coverage review.
- Interviewing all parties involved in the claim.
- Determining liability.
- Schedule for estimates on vehicles, property, and reviews for total loss.
- Scheduling for tows, repairs, rental cars, and salvage assignments.
- Escalation of total loss and medical claims.
- Issuing payments on the claims to individuals and businesses.
Service Advisor/Office Assistant
Bob Brady Honda
04.2022 - 12.2022
- Handled various incoming phone lines efficiently.
- Service Writer
- Coordinated appointment scheduling processes.
- Managed car check-in process efficiently.
- Maintained exceptional level of customer service.
- Managed authorization of service warranties.
- Executed administrative responsibilities.
- Processed payments efficiently.
Administrative Assistant
Larry Stovesand Buick GMC
Paducah
11.2021 - 03.2022
- Directed multiple telephone inquiries efficiently.
- Maintained organized records for sales and service departments.
- Managed the timely receipt and recording of incoming payments.
- Processed invoices for payment.
- Maintained records for new and pre-owned merchandise.
- Coordinated service department schedules.
- Conducted follow-up calls and sent postcards daily.
- Executed various office tasks.
- Managed all transactions efficiently.
Assistant Manager
Menards
Forsyth
08.2018 - 06.2021
- Developed objectives to drive sales growth.
- Facilitated development of team members.
- Created personalized quotes tailored to kitchen, bathroom, closet and tiny home projects.
- Ensured satisfaction through follow-up communication.
- Streamlined operations involving product pricing, inventory control, and visual merchandising.
- Compiled and revised daily, weekly, monthly, and yearly reports.
Local Manager
CHERRY HILL PHOTO
Forsyth
03.2006 - 04.2020
- Facilitated memorable seasonal experiences for families at the local location.
- Set up comprehensive local seasonal photography set including all required equipment and merchandise.
- Kept equipment in optimal condition.
- Managed employee recruitment and onboarding.
- Managed time effectively.
- Enhanced skills of team members.
- Established seasonal goals and reported outcomes to main office.
Event Supervisor
Village of Mt. Zion
Mt. Zion
05.2016 - 08.2019
- Delivered exceptional experiences to guests choosing facilities for special occasions.
- Held responsibility for securing the Convention Center.
- Executed event planning with detailed coordination of all parties.
- Provided support to participants and event hosts.
- Conducted training sessions for newly hired event staff.
Emergency Communication Specialist
Central Illinois Regional Dispatch Center
Decatur
02.2018 - 05.2018
- Handled emergency and non-emergency situations effectively.
- Evaluate scenarios to determine urgency.
- Administered EMD protocols during required medical incidents.
- Directed field units ensuring efficient coordination.
- Handle incoming communication and liaise with on-site teams.
- Logged call data consistently as information available became available.
- Delivered managerial reports.
Marketing and Membership Lead
SAM'S CLUB
Decatur
03.2015 - 03.2018
- Orchestrated marketing events ensuring brand visibility and engagement.
- Expanded the membership base for businesses and savings.
- Ensured high levels of member satisfaction.
- Managed membership operations.
- Provided ongoing training and development opportunities for team members.
Education
High School -
CERRO GORDO HIGH SCHOOL
Cerro Gordo, ILCommunity College - Elementary Education
RICHLAND COMMUNITY COLLEGE
Decatur, ILSkills
- Microsoft Office Proficiency
- Experienced with Digital Tools
- Human Resource Skills
- Event Planning and Production
- 20/20 Design Studio
- Professional Photography
- Certified in Adult, Child, and Infant CPR
- Certified in Adult and Child AED
- Certified Advanced Emergency Medical Dispatcher
- VITU National Titling System
- Dealer Track
- CDK
- Cox Automotive Systems
References
- Chandi Voyles, (217) 853-3707
- Karen Cuttill, (217) 972-1097
- Michelle Colorato, (773) 307-2009
Timeline
Title Clerk & Administrative Assistant
Larry Stovesand Buick GMC
08.2024 - Current
Service Advisor/Office Assistant
Bob Brady Honda
10.2023 - 08.2024
Claims Specialist
State Farm
09.2022 - 10.2023
Service Advisor/Office Assistant
Bob Brady Honda
04.2022 - 12.2022
Administrative Assistant
Larry Stovesand Buick GMC
11.2021 - 03.2022
Assistant Manager
Menards
08.2018 - 06.2021
Emergency Communication Specialist
Central Illinois Regional Dispatch Center
02.2018 - 05.2018
Event Supervisor
Village of Mt. Zion
05.2016 - 08.2019
Marketing and Membership Lead
SAM'S CLUB
03.2015 - 03.2018
Local Manager
CHERRY HILL PHOTO
03.2006 - 04.2020
High School -
CERRO GORDO HIGH SCHOOL
Community College - Elementary Education
RICHLAND COMMUNITY COLLEGE
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