Laura Hyatt

• Supervised daily cleaning operations for guest rooms and public areas.
• Supervised and supported housekeeping personnel to maximize quality of service and performance.
• Trained and mentored housekeeping staff on proper cleaning techniques.
• Conducted inspections to ensure adherence to cleanliness standards.
• Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
• Coordinated with maintenance to address facility issues promptly.
• Managed inventory of cleaning supplies and equipment effectively.
• Developed staff schedules to optimize coverage and efficiency.
• Implemented best practices for safety and hygiene in all tasks.
• Fostered a positive team environment through effective communication skills.
• Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
• Enforced rules and regulations set forth by management regarding health, safety and security policies.
• Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
• Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
• Established effective communication between team members in order to foster a positive work environment.
• Communicated guest service scores to drive improvement and higher guest satisfaction.
• Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
• Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
• Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
• Implemented cost-saving measures to reduce operational costs without compromising quality standards.
• Highlighted significant achievements in management and operations.

Increased guest satisfaction scores from a 4.2 to a 4.72, Manage housekeeping operations for 132 guest rooms, and Recognized for leadership, organization, and team development.

Increased guest satisfaction scores from a 4.2 to a 4.72, Manage housekeeping operations for 132 guest rooms, and Recognized for leadership, organization, and team development.

• Tailored activities and guidance to support individual learning needs, enhancing student engagement.
• Engaged students in educational games to foster social skills and cooperation.
• Assisted in planning, organizing and implementing age appropriate activities to encourage learning.
• Supervised students during playtime and ensured safety protocols were followed.
• Regularly monitored children's activities to ensure their safety and well-being during care.
• Maintained safe play environment, promoting children's well-being and active participation.
• Ensured clean, engaging space to create a safe and nurturing environment for children.
• Assisted teachers with lesson preparation and classroom organization.
• Communicated effectively with parents regarding student progress and behavior.
• Developed positive relationships with parents and guardians to ensure their child's needs were met.
• Collaborated with staff to implement school-wide events and activities.
• Observed student interactions to identify and address behavioral concerns promptly.
• Read stories, sang songs and taught basic skills such as color recognition and counting numbers.

• Instructed children on good sanitary habits when washing hands, using bathroom or eating.
• Taught basic skills such as personal hygiene, social manners and appropriate behavior.
• Guided children through engaging and productive activities to foster a fun learning environment.
• Organized age-appropriate activities such as games, arts and crafts and outdoor play.
• Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
• Helped develop motor skills through active playtime activities like running, jumping.
• Read books aloud to small groups or individual children.
• Used positive reinforcement and behavior modeling to instill discipline in children.
• Worked collaboratively with co-workers to ensure the safety of all the children in care.
• Monitored and secured indoor and outdoor areas to ensure children's safety.
• Attended professional development workshops to stay current on best practices in early childhood education.