Laura Miller
Paducah
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
31
31
years of professional experience
Work History
Property Manager
West Park Village Apartments
06.2022 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Coordinated with legal counsel to resolve tenant disputes.
Customer Service/Team Leader
Solera
01.2017 - 06.2022
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Conducted regular staff meetings to discuss customer service issues and potential solutions.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Filed and submitted Insurance Claims
- Handled day-to-day customer contact via phones, faxes, and emails.
- Trained staff on operating procedures and company services.
General Manager
O'Charley's Restaurant & Bar
02.1992 - 01.2017
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Education
Associate of Applied Business -
Southern Illinois University Carbondale
Carbondale, IL05.1982
Skills
- Administrative Leadership
- Service Calls
- Sales and Marketing
- Rent Collection
- Customer Satisfaction
- Resolve Grievances
- Microsoft Office
Timeline
Property Manager
West Park Village Apartments
06.2022 - Current
Customer Service/Team Leader
Solera
01.2017 - 06.2022
General Manager
O'Charley's Restaurant & Bar
02.1992 - 01.2017
Associate of Applied Business -
Southern Illinois University Carbondale
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