Results-driven Technical Product Leader with extensive experience in Healthcare IT, focusing on Enterprise-scale B2B SaaS and clinical interoperability. Delivered impactful product strategies and fostered cross-functional collaboration to drive business outcomes. Influenced executive decision-making and prioritized investments to support sustainable growth.
Overview
22
22
years of professional experience
Work History
Data Quality Manager | Technical Product Leader
Optum
04.2025 - Current
Define and execute multi-year product strategy and roadmap for enterprise clinical data platforms supporting regulatory and revenue-generating solutions.
Own platform governance, operating model, and investment priorities across ingestion, data quality, metadata, and compliance.
Lead cross-functional alignment across Product, Engineering, Clinical, Analytics, and Compliance organizations.
Guide architectural evolution of EHR-integrated platforms with focus on scalability, performance, and regulatory compliance.
Establish executive-level KPIs, audit frameworks, and reporting to drive data trust and transparency.
Drive continuous improvement initiatives increasing match yield, platform reuse, and revenue contribution.
Facilitated stakeholder communication to resolve data-related issues, enhancing data integrity.
Investigated new technologies to enhance existing data quality processes, increasing operational efficiency.
Collaborated with stakeholders to define product vision and strategy.
Managed product lifecycle from conception to launch, ensuring alignment with goals.
Lead Technical Product Manager
Optum Insight
09.2018 - 04.2025
Led enterprise technical product portfolio spanning Payment Integrity, Coordination of Benefits, Subrogation, and Clinical Interoperability.
Owned multi-year roadmaps and portfolio strategy, ensuring alignment with business, regulatory, and market drivers to guide product development.
Delivered complex, cross-portfolio initiatives producing measurable business outcomes.
Partnered with VP and executive leadership to influence prioritization, funding, and investment decisions.
Built and led a team of 16 Technical Product Managers, providing hiring, mentorship, and performance leadership.
Advanced product standards, governance, and best practices across the organization.
Led cross-functional teams to define product vision and roadmap.
Facilitated stakeholder meetings to gather requirements and feedback, enhancing product alignment with user needs.
Developed user stories and acceptance criteria, fostering clear communication and understanding for product development teams.
Analyzed market trends to inform product strategy and positioning.
Identified opportunities for improvement in existing products through user testing and analysis.
Developed product roadmaps, strategies and timelines for new products.
Senior Epic Healthy Planet Analyst
Baptist Healthcare
Louisville
04.2017 - 09.2018
Led Epic Healthy Planet and Population Health initiatives supporting ACO, CIN, and MSSP programs.
Delivered analytics and workflows to identify and close care gaps, enhancing patient outcomes and supporting cost reduction efforts.
Led roster management, claims (837), CCDA, and Care Everywhere integrations, ensuring seamless data flow and compliance.
Owned requirements gathering and translated business needs into functional and technical specifications.
Managed upgrades, releases, testing, and post-go-live stabilization to ensure system reliability and user satisfaction.
Epic Certified: Ambulatory & Healthy Planet.
Epic Clinical Ambulatory Applications Analyst
Norton Healthcare
Louisville
11.2015 - 04.2017
Led Epic Ambulatory, Meaningful Use, MIPS/QPP, and population health initiatives to improve patient care and compliance.
Designed, built, and optimized complex Epic workflows and clinical applications.
Partnered with physicians and IT leadership (CIO/CMIO) to deliver enterprise solutions.
Managed enhancements, upgrades, and testing of Epic applications, providing on-call support to ensure system reliability.
Achieved Epic certification in Ambulatory to enhance clinical workflow efficiency.
Ambulatory Clinical Applications Analyst II
Catholic Health Initiatives (CHI)
Louisville
08.2013 - 11.2015
Led builds, optimizations, and upgrades for ambulatory and clinical applications, ensuring smooth functionality and user satisfaction.
Planned and executed implementations, upgrades, and go-lives.
Trained physicians and clinical staff, providing ongoing support and comprehensive documentation to enhance application utilization.
Supported multiple EHR platforms including Epic, eClinicalWorks, GE Centricity, Meditech, and Allscripts.
Ambulatory Clinical Applications Analyst II
TEK Systems
08.2012 - 08.2013
Delivered Level II/III application support, ensuring stability in test and production environments.
Facilitated incident, change, and release management processes to enhance application performance.
Collaborated with vendors and internal IT teams on system upgrades and integrations, promoting seamless operations.
Provided consulting services for CHI/Kentucky One Health
Clinical Applications Analyst (LPN)
University of Louisville Physician Group
Louisville
11.2011 - 08.2012
Collaborated with healthcare teams to define and prioritize software needs and requirements.
Analyzed clinical applications to enhance user experience and functionality based on feedback.
Supported troubleshooting efforts for clinical application issues and escalations.
Provided end-user support by responding to inquiries regarding application functionality or errors encountered while using it.
Maintained and updated electronic health record system to adapt to evolving healthcare needs.
Developed documentation for system processes and user guides.
Maintained detailed documentation of changes made to the application configuration.
Participated actively in vendor meetings, conference calls and other communication channels for successful completion of projects.
Ultrasound Technologist
Jewish Medical Center East
05.2004 - 11.2010
Conducted ultrasound examinations for various medical conditions at Jewish Medical Center East.
Operated ultrasound equipment to obtain high quality images of internal organs and tissues.
Collaborated with physicians to select optimal imaging techniques and protocols, enhancing diagnostic accuracy.
Maintained ultrasound equipment through routine checks and troubleshooting, ensuring reliable operation for patient examinations.
Educated patients on procedures, ensuring comfort and understanding before examinations.
Documented patient information and imaging results in electronic health record systems.
Coordinated with healthcare teams to enhance patient care during imaging sessions, improving overall workflow.
Assisted in training new staff on ultrasound techniques and safety protocols.
<ul><li>Manage 5 direct reports as leader of the NW Region ($500M+ annual revenue) for a 6-year-old startup, as the team that owns the crucial business of matching shipments with the most cost-efficient strategies to secure high-quality carriers for our customers.</li><li>Delegated ownership of Product and Programs for Brokerage through proven ability to approach problems analytically.</li><li>Lead 1+ year projects such as creation of a new broker board product, migration of a backend data transformation from shipper to carrier jobs, which set teams up for success with product efficiencies gained/minimal disruption in day-to-day or tooling.</li><li>Achieved a company-wide batching empty miles initiative through partnership with P&E, breaking down complex algorithms to present data driven proposals for scalable solutions that improved batch match rate from 1.3% to 13.5% YoY with estimated $4.5M profit improvement.</li></ul> at Convoy<ul><li>Manage 5 direct reports as leader of the NW Region ($500M+ annual revenue) for a 6-year-old startup, as the team that owns the crucial business of matching shipments with the most cost-efficient strategies to secure high-quality carriers for our customers.</li><li>Delegated ownership of Product and Programs for Brokerage through proven ability to approach problems analytically.</li><li>Lead 1+ year projects such as creation of a new broker board product, migration of a backend data transformation from shipper to carrier jobs, which set teams up for success with product efficiencies gained/minimal disruption in day-to-day or tooling.</li><li>Achieved a company-wide batching empty miles initiative through partnership with P&E, breaking down complex algorithms to present data driven proposals for scalable solutions that improved batch match rate from 1.3% to 13.5% YoY with estimated $4.5M profit improvement.</li></ul> at Convoy