Laura Williams
Erlanger
Summary
Customer satisfaction driven professional with 15+ years in the customer service/sales industry with 5+ years in management. Possess specialized skills in building customer relationships and Point of Sale systems operation. Excel at communication, problem solving, and adaptability, ensuring smooth transactions and positive customer experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Retail Sales Manager
DXL Group
Florence
11.2024 - Current
- Assisted in managing daily store operations and team performance.
- Collaborated on visual merchandising to enhance store presentation and appeal.
- Executed inventory management processes to maintain stock levels and organization.
- Engaged with customers to provide personalized shopping experiences and support.
- Developed promotional displays to drive sales and attract customer interest.
- Resolved customer complaints in a timely manner.
- Developed strategies to increase sales productivity and profitability.
Counter Salesperson
Bessler Auto Parts
Hebron
09.2023 - 10.2024
- Greeted customers and provided excellent customer service.
- Processed credit card payments securely according to established policies and procedures.
- Answered customer inquiries regarding prices, availability, and product features.
- Maintained cleanliness of checkout area by wiping down counters and restocking supplies.
Front Desk Agent
Home2 Suites by Hilton Hotel
Florence
08.2019 - 11.2021
- Greeted guests warmly upon arrival and assisted with check-in procedures.
- Managed reservations and efficiently handled guest inquiries throughout the day.
- Coordinated room assignments and ensured cleanliness standards were met.
- Resolved guest complaints promptly to enhance overall satisfaction levels.
Education
General Equivalency Diploma
Covington, KYSkills
- Customer service
- Payment processing
- Reservation management
- Complaint resolution
- Communication skills
- Time management
- Attention to detail
- Quick learner
- Upselling strategies
- Goal-oriented mindset
- Point of sale systems
- Visual presentation
- Sales goals achievement
- Excellent written and verbal communication
Certification
- Retail Assistant Store Manager Certification
Timeline
Assistant Retail Sales Manager
DXL Group
11.2024 - Current
Counter Salesperson
Bessler Auto Parts
09.2023 - 10.2024
Front Desk Agent
Home2 Suites by Hilton Hotel
08.2019 - 11.2021
General Equivalency Diploma