Laura Beth Potts
Owensboro
Summary
Dynamic Sales Associate with a proven track record in B2B sales and relationship building. Expert in customer engagement and managing social media, fostering loyalty and driving revenue growth. Recognized for exceptional customer service and effective communication, consistently exceeding targets in a fast-paced environment.
Overview
7
7
years of professional experience
Work History
Sales Associate
Oddball Creative
Owensboro, KY
03.2025 - Current
- Results-driven Sales Representative with years of experience in a fast-paced marketing agency, specializing in B2B sales and client relationship management to drive revenue growth
- Communicated effectively with supervisor regarding daily tasks and priorities.
- Managed social media accounts for multiple businesses including shooting commercials and photo shoots
- Built rapport with customers by offering a friendly, welcoming environment
- Built and maintained customer relationships to encourage repeat business and built close relationships with local small businesses
- Comfortable with cold calls and can adapt to any new environment with ease
Customer Care Specialist/ Internet Sales
Don Moore Automotive
Owensboro, KY
10.2019 - 01.2025
- Engaged in active listening with customers, confirming, and clarifying information to provide comprehensive support.
- Was responsible for managing over 1,000 vehicle listings at a time and had great communication with all 5 locations.
- Managed large volume of daily calls, a minimum of 95 calls a day while maintaining high customer satisfaction rate.
- Received and resolved customer issues and inquiries
- Returned every call and email before the end of each day maintaining both speed and professionalism.
- Proficient with account management, such as CRM
- Managed five different social media pages for the company and would respond to all inquiring customers
- Received credit information from hundreds of customers and would work directly with lenders on their purchase approval
Education
High School Diploma -
Daviess County High School
Owensboro, KY2015
Skills
- Meeting deadlines
- Merchandising
- Customer engagement
- Product sales
- Time management
- Sales trends
- Guest relations
- Relationship building
- Exceptional customer service
- B2B sales and customer service
- Verbal and written communication
- Goal tracking
- Excellent people skills
- Prospecting and telemarketing
Timeline
Sales Associate
Oddball Creative
03.2025 - Current
Customer Care Specialist/ Internet Sales
Don Moore Automotive
10.2019 - 01.2025
High School Diploma -
Daviess County High School