Laurae Heady
Frankfort
Summary
Reliable worker with excellent communication, time management, and working knowledge of POS systems. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals.
Overview
3
3
years of professional experience
Work History
Sales Associate
Dillard's
Lexington, KY
01.2026 - Current
- Assisted customers in product selection, providing personalized recommendations to enhance shopping experience.
- Managed cash register operations, ensuring accurate transactions and efficient customer service.
- Maintained visual merchandising standards, promoting seasonal promotions and featured products effectively.
- Collaborated with team members to achieve sales targets and improve store performance metrics.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
CERTIFIED TRAINER
White Castle
Shelbyville, KY
06.2025 - 01.2026
- Provided feedback to learners on how they can further develop their skillsets.
- Maintained cleanliness of work areas, including counters, tables and floors.
- Provided excellent customer service by greeting customers, taking orders and responding to inquiries.
- Kept work areas stocked with supplies and ingredients.
- Processed payments from customers using cash registers or other payment processing devices.
- Efficiently prepared food orders according to customer requests.
- Handled customer complaints professionally while remaining calm under pressure.
- Performed daily opening and closing procedures for restaurant operations.
- Communicated with co-workers to improve operations and reduce wait times.
- Operated fryers, grills, ovens, microwaves and other kitchen equipment safely.
- Adhered to all safety regulations when handling food items.
- Developed a thorough knowledge of menu items and their preparation methods.
- Balanced the cash register at the end of each shift.
- Demonstrated proficiency in operating cash registers and point of sale systems.
- Communicated with customers regarding orders, comments, and complaints.
CUSTOMER EXPERIENCE TEAM MEMBER
Michaels
Frankfort, KY
11.2023 - 07.2025
- Utilized active listening skills to understand customer needs and respond accordingly.
- Demonstrated ability to effectively handle customer inquiries and provide satisfactory resolutions.
- Responded promptly and courteously to incoming calls from customers.
- Contributed ideas for improving processes related to the overall customer experience.
- Assisted customers in navigating company website and online resources.
- Trained new team members on company policies and procedures.
- Implemented customer loyalty programs and initiatives to foster long-term customer relationships.
- Developed strong customer service skills and interpersonal communication abilities by working with a diverse group of customers.
- Greeted customers and answered questions regarding products and promotions.
- Assisted customers with product inquiries, orders, returns, refunds, and other service requests.
SERVER
Full Proof
Shelbyville, KY
04.2024 - 07.2024
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Memorized menu to help diners make informed meal choices.
- Resolved customer complaints and inquiries in a timely manner.
- Delivered customer checks and securely processed credit card or cash payments.
- Informed kitchen of special dietary needs or requests, delivering personalized meal options.
TEAM MEMBER
Spotz
Frankfort, KY
02.2023 - 06.2023
- Communicated effectively with customers, supervisors, and team members.
- Performed opening and closing duties, including store cleaning and restocking.
- Greeted customers and answered questions regarding products and promotions.
Education
HIGH SCHOOL DIPLOMA -
Franklin County High School
Frankfort05-2025
Skills
- Customer service
- Conflict resolution
- Food safety compliance
- Time management
- Active listening
- Cash handling
- Point of sale operation
- Menu knowledge
- Customer loyalty programs
- Team collaboration
Timeline
Sales Associate
Dillard's
01.2026 - Current
CERTIFIED TRAINER
White Castle
06.2025 - 01.2026
SERVER
Full Proof
04.2024 - 07.2024
CUSTOMER EXPERIENCE TEAM MEMBER
Michaels
11.2023 - 07.2025
TEAM MEMBER
Spotz
02.2023 - 06.2023
HIGH SCHOOL DIPLOMA -
Franklin County High School