Lauren Catlett
Louisville
Summary
Experienced with client interaction, service coordination, and administrative support. Utilizes excellent communication and organizational skills to enhance client satisfaction and streamline processes. Knowledge in content creation and market analysis. Utilizes research skills to identify trends and opportunities. Knowledge of social media platforms and digital marketing tools.
Overview
9
9
years of professional experience
Work History
Detect & Investigation Analyst Lead
PNC Bank
10.2022 - Current
- Prepare and investigate check fraud claims from customers and other banks.
- Manage large caseloads.
- Developed comprehensive reports to enhance operational efficiency and compliance.
- Analyzed financial data to support strategic decision-making processes.
Regional Resource Branch Banker
PNC Bank
12.2021 - 10.2022
- Travel to branches in the region to assist with banker or teller roles.
- Managed daily branch operations to ensure optimal customer service and compliance with banking regulations.
- Educated clients on financial products, enhancing customer understanding and engagement.
Branch Teller
PNC Bank
05.2021 - 12.2021
- Perform deposits, withdraws, loan payments, cash checks, etc. Maintain customer confidence and protect bank operations
- Processed daily transactions, ensuring accuracy and adherence to compliance standards.
- Assisted customers with account inquiries, providing exceptional service and fostering relationships.
Event & Dining Waitress
The Club at Olde Stone
02.2020 - 04.2021
- Described specials and menu items to customers and offered suggestions based on personal preferences.
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables simultaneously, maintaining attention to detail and efficiency during peak hours.
Tour Guide & Host
Willett Distillery
05.2018 - 01.2020
- Led engaging tours, educating guests on distillation processes and product history.
- Developed and implemented themed tour experiences to enhance guest engagement and satisfaction.
Social Media Specialist
Centers Social
04.2016 - 02.2018
- Developed and executed social media strategies to enhance brand visibility and engagement.
- Analyzed performance metrics to optimize content and improve audience reach across platforms.
- Managed community interactions, fostering relationships with followers and addressing inquiries promptly.
Education
Bachelor of Science - Marketing
Western Kentucky University
Bowling Green, KY05.2021
Skills
- Microsoft office
- Analytical thinking
- MS Excel
- Time management
- Strong organizational skills
- Reliability and punctuality
- Deadline oriented
- Meeting scheduling
- Creative
- Social media marketing
Timeline
Detect & Investigation Analyst Lead
PNC Bank
10.2022 - Current
Regional Resource Branch Banker
PNC Bank
12.2021 - 10.2022
Branch Teller
PNC Bank
05.2021 - 12.2021
Event & Dining Waitress
The Club at Olde Stone
02.2020 - 04.2021
Tour Guide & Host
Willett Distillery
05.2018 - 01.2020
Social Media Specialist
Centers Social
04.2016 - 02.2018
Bachelor of Science - Marketing
Western Kentucky University
LEADERSHIP
- NOV 2018 – SEPT 2019
- Director of Public Relations
- Sigma Kappa Sorority
- WKU
- Organize events on and around WKU’s campus to raise awareness and funds for the Alzheimer’s Association charity
- Operate sorority social media accounts to promote events, fundraisers and recruitment
- Maintain positive relationships with other sororities and fraternities on campus