Lauren Combs
Midway,KY
Summary
Energetic and positive individual with a true passion for building meaningful relationships. Skilled in identifying new business opportunities and adept at handling client communication. Demonstrates strong business acumen and attention to detail in effectively communicating business offerings to customers. Excellent communication and interpersonal skills facilitate the ability to connect with others and foster mutually beneficial connections.
Overview
11
11
years of professional experience
Work History
Marketing and Business Development Assistant
Metro Employees Credit Union
05.2023 - Current
- Aid in the design and execution of email campaigns, driving higher engagement rates from prospects.
- Engage members and future members to build relationships.
- Collaborate with teammates to develop advertising collateral and sales presentations.
- Develop knowledge of company products and services to make suggestions based on members' needs.
- Increase lead generation by researching partner agencies for business development opportunities.
- Collaborate on marketing initiatives to promote products and services, enhancing brand awareness.
- Manage CRM database to ensure accuracy and currency of customer information, optimizing lead nurturing efforts.
- Evaluate other financial institution's products and services to maintain competitive edge.
- Analyze data regarding accounts gained and products sold, identifying opportunities for continuous improvement.
- Participate in strategy sessions with senior leader leadership to ensure marketing campaigns (present and future) are in line with goals and annual marketing plan .
- Attend business development events to initiate new business.
- Lead successful presentations to future members in order to grow our membership
Bookkeeper
Southside Elementary School
07.2021 - 05.2023
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Conducted budget meetings with principal and district CFO to ensure our school spending was on target.
- Scheduled field trips for all grade levels.
Commercial Loan Assistant
Community Trust Bank
07.2020 - 07.2021
- Communicated with customers daily to request information and complete paperwork.
- Assessed loan compliance to meet lending laws and regulations with great attention to detail.
- Offered administrative support to assist with loan origination, approval, and underwriting.
- Liaised between borrowers and underwriters to resolve any discrepancies or issues during the loan process, fostering positive relationships with clients.
- Ensured prompt resolution of client inquiries relating to account balances, loan status updates, and other matters through effective communication strategies.
- Collaborated with loan officers to ensure accurate underwriting and appropriate risk assessment for each loan application.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
- Assembled important paperwork and disclosures for borrower.
- Monitored key dates to obtain information by deadlines.
Customer Serve Representative and Head Teller
Community Trust Bank
11.2018 - 07.2020
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Ensured accurate cash balances by conducting regular counts, reconciliations, and adjustments as needed.
- Assisted customers in opening new accounts or modifying existing ones, providing exceptional support throughout the process; as well as cross selling when necessary to ensure any underlying needs are met.
- Managed cash inventory levels to meet daily demands while minimizing excess holdings.
- Trained new tellers in proper procedures and best practices, fostering a knowledgeable and skilled workforce.
- Conducted thorough audits of vault contents, verifying accuracy and identifying discrepancies.
Sales and Service Representative
Republic bank
03.2017 - 11.2018
- Delivered product demonstrations tailored to clients'' specific requirements, showcasing features that would benefit their needs directly.
- Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.
- Implemented upselling techniques to capitalize on existing client relationships for increased revenue generation.
- Achieved sales targets consistently by utilizing persuasive communication skills and product expertise.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
Teller
Metro Employees Credit Union
02.2014 - 07.2016
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Maintained friendly customer interaction
- Sold cashier checks, travelers checks, money orders, processed wire transfers, stop payments and account transfers
- Processed customer transactions promptly, minimizing wait times.
Education
Associate of Science - Nursing
Bluegrass Technical Community School
Lexington, KyAssociate of Science - Nursing
Bellarmine University
Louisville, KyHigh School Diploma -
Woodford County High School
Versailles, Ky01.2014
Skills
- Experienced in Microsoft Office Suite: Excel, Powerpoint, Word, etc
- Proficient in Managing CMS Platforms
- Customer Relationship Management
- Collaborative Team Member
- Public Speaking Expertise
- Bank Product Sales Experience
- Strong Problem-Solving Skills
- Strong Communication Abilities
- Event and Networking Participation
- Experienced in Cash Handling Procedures
Timeline
Marketing and Business Development Assistant
Metro Employees Credit Union
05.2023 - Current
Bookkeeper
Southside Elementary School
07.2021 - 05.2023
Commercial Loan Assistant
Community Trust Bank
07.2020 - 07.2021
Customer Serve Representative and Head Teller
Community Trust Bank
11.2018 - 07.2020
Sales and Service Representative
Republic bank
03.2017 - 11.2018
Teller
Metro Employees Credit Union
02.2014 - 07.2016
Associate of Science - Nursing
Bellarmine University
High School Diploma -
Woodford County High School
Associate of Science - Nursing
Bluegrass Technical Community School
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