Lauren Gray
University Of The Cumberlands Admissions
WILLIAMSBURG
1
Certification
4
years of professional experience
Dynamic professional with strong relationship-building and customer service skills. Committed to enhancing student engagement and streamlining operations for improved outcomes.
Work History
Patriot Success Leader
- Collaborated with peers to develop strategies for enhancing campus life experiences.
- Participated in training sessions to learn effective leadership and communication skills.
- Supported faculty with administrative tasks, ensuring smooth operations within academic departments.
- Assisted in organizing events and activities for student engagement initiatives.
Orientation Leader
3 Months- Facilitated orientation sessions for new students, enhancing their transition experience.
- Provided guidance on university resources and support services to incoming students.
- Developed engaging materials for orientation programs, improving information delivery.
- Assisted in coordinating campus tours, showcasing facilities and student life.
Hostess
8 Months- Greeted and seated guests promptly, ensuring a positive first impression.
- Managed waitlists effectively, optimizing table turnover and guest satisfaction.
- Assisted servers during peak hours, improving service efficiency and team collaboration.
- Answered customer questions about hours, seating, and menu information.
Filing Assistant
1 Year 3 Months- Organized and maintained filing systems for efficient document retrieval.
- Processed and categorized incoming documents to ensure compliance with company standards.
- Assisted in updating and managing electronic databases for improved accuracy.
- Collaborated with team members to streamline filing processes and enhance productivity.
Front Desk Clerk
9 Months- Managed circulation desk operations, ensuring efficient check-in and check-out processes.
- Assisted patrons with inquiries and library services, providing exceptional customer support.
- Maintained accurate records of library materials and patron accounts to enhance data integrity.
Crew Member
4 Months- Delivered exceptional customer service in high-volume environment, ensuring satisfaction and repeat business.
- Collaborated with team members to efficiently prepare food and beverages during peak hours.
- Assisted in training new crew members on operational procedures and customer engagement techniques.
- Operated coffee brewing equipment and maintained cleanliness to uphold quality standards.
Education
Bachelor of Science - Music
- Dean's List 25-26
High School Diploma
Skills
Strategic planning
Motivating teams
Relationship building
Conflict resolution
Event coordination
File management
File organization
Customer service
Communication techniques
Certification
- QPR Suicide Prevention Training - 2026-2028
Timeline
Patriot Success Leader
University Of The Cumberlands
08.2026 - CurrentRead More
Orientation Leader
University Of The Cumberlands Admissions
05.2026 - CurrentRead More
Hostess
Texas Roadhouse
12.2025 - 08.2026Read More
Front Desk Clerk
Clay County Public Library
08.2023 - 05.2024Read More
Filing Assistant
BFS Transportation
05.2023 - 08.2024Read More
Crew Member
Dunkin' Donuts
12.2022 - 04.2023Read More
University of The Cumberlands
Bachelor of Science from Music
Read More
Clay County High School
High School Diploma
Read More