Lauren Lucas
Danville
Summary
Dynamic and results-driven professional with exceptional customer service skills honed at Solid Grounds Coffee Shop. Proven ability to foster a welcoming atmosphere and effectively manage time during peak hours. Recognized for strong leadership and communication skills, enhancing team collaboration and driving student engagement as a Campus Ambassador at the University of the Cumberlands.
Overview
2
2
years of professional experience
Work History
Barista
Solid Grounds Coffee Shop and Lounge
09.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Campus Ambassador
University Of The Cumberlands Admissions
02.2023 - 05.2025
- Helped organize and put on private and public events on campus for college community.
- Supported campus events to increase student engagement and promote campus-wide initiatives.
- Interacted with prospective students to answer questions and share information regarding the University
- Promoted positive word-of-mouth marketing for the university through exceptional tour experiences, leading to increased inquiries from prospective students.
- Tailored presentations to different audiences based on age group or academic interests while remaining consistent with overall messaging goals.
Education
Bachelor of Science - Psychology And Youth & Family Ministry
University of The Cumberlands
Williamsburg, KY12-2025
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Exceptional customer service
- Team leadership
- Patience and tolerance
- Quick decision making
- Effective communication
- Public speaking confidence
- Strong leadership
Timeline
Barista
Solid Grounds Coffee Shop and Lounge
09.2024 - Current
Campus Ambassador
University Of The Cumberlands Admissions
02.2023 - 05.2025
Bachelor of Science - Psychology And Youth & Family Ministry
University of The Cumberlands
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