Lauren Record
Mount Sterling
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
DOG BATHER
Top Knot Dog
10.2024 - 05.2026
- Executed specific care instructions from pet owners to ensure optimal grooming experience for pets.
- Conducted thorough inspections of nails and fur for signs of infection or infestation, ensuring pet safety before baths.
- Soothingly engaged with nervous pets through soft talk and treats, enhancing their comfort during bathing.
- Performed thorough bathing and grooming services for dogs of various breeds and sizes.
FRONT OFFICE REPRESENTATIVE
CHI- Saint Joseph Primary Care
10.2023 - 05.2024
- Managed patient appointments and records to enhance patient satisfaction.
- Coordinated front office operations to improve workflow and reduce wait times.
- Assist in patient inquiries, providing exceptional customer service and support.
- Assisted in patient inquiries, delivering exceptional customer service.
- Implement new scheduling system, resulting in streamlined processes and increased appointment adherence.
PATIENT CARE COORDINATOR
Pharmacord
12.2021 - 10.2023
- Coordinated patient care plans, enhancing treatment adherence and supporting improved patient outcomes.
- Resolved patient issues efficiently, contributing to high satisfaction rates and positive feedback from patients.
- Collaborated with healthcare providers to streamline processes, reducing wait times and increasing efficiency.
- Trained new staff on patient care protocols, promoting consistent and high-quality service delivery.
FRONT OFFICE REPRESENTATIVE/BILLING COORDINATOR
Mt. Sterling Pediatric Dentistry
02.2019 - 10.2022
- Managed patient scheduling and billing to minimize appointment gaps and enhance revenue collection.
- Managed patient scheduling and billing, reducing appointment gaps and improving revenue collection.
- Implemented new patient intake procedures, enhancing office efficiency and patient satisfaction.
- Coordinated with dental staff to optimize front office operations, fostering a collaborative team environment.
Education
High School Diploma -
Montgomery County High School
Mount Sterling, KY06-2011
Skills
- Customer Relations
- Appointment scheduling
- Calendar management
- Office Management
- Payment processing
- Data Entry
Timeline
DOG BATHER
Top Knot Dog
10.2024 - 05.2026
FRONT OFFICE REPRESENTATIVE
CHI- Saint Joseph Primary Care
10.2023 - 05.2024
PATIENT CARE COORDINATOR
Pharmacord
12.2021 - 10.2023
FRONT OFFICE REPRESENTATIVE/BILLING COORDINATOR
Mt. Sterling Pediatric Dentistry
02.2019 - 10.2022
High School Diploma -
Montgomery County High School