Lawrence Lawes
George Town
Summary
Reliable and organized individual who is highly energetic, outgoing and detail oriented. Profound at handling multiple responsibilities simultaneously while providing exceptional customer service.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
Work History
Moore Marine service & boat rentals
01.2023 - Current
- Trained new crew members on safety protocols, vessel operations, and emergency response procedures.
- Navigated waterways using GPS and radar systems to optimize travel routes and improve journey efficiency.
- Communicated effectively with crew members to coordinate tasks and enhance operational workflows on board.
- Responded promptly to emergencies, implementing safety measures to protect passengers and crew during incidents.
- Collaborated with harbor authorities for docking procedures, ensuring seamless arrival and departure processes.
- Conducted pre-dive safety briefings to ensure understanding of equipment and procedures.
- Built strong relationships with local businesses to promote diving-related tourism opportunities.
- Analyzed customer feedback to identify trends, contributing to service improvement initiatives.
- Ensured compliance with safety regulations and emergency response protocols during training sessions.
- Facilitated hands-on practice in CPR, first aid, and aquatic rescue techniques.
- Managed daily ship operations, ensuring efficient use of resources and meeting schedule requirements.
- Maintained vessel seaworthiness through regular inspections, maintenance, and repairs.
Customer Service Officer
Sandals South Coast
01.2016 - 01.2023
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Maintained cleanliness and organization in dining areas to promote a welcoming environment.
- Assisted in food preparation and presentation, adhering to health and safety standards.
- Managed cash transactions accurately during busy shifts, ensuring efficient checkout processes.
- Collaborated with team members to streamline operations and improve service efficiency.
- Adapted quickly to changing demands during peak hours while maintaining service quality.
- Trained new staff on operational procedures and customer service best practices.
- Resolved guest inquiries and complaints promptly, fostering positive dining experiences.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
M&M Commodity Traders
01.2012 - 01.2016
- Assisted customers with product inquiries and provided exceptional service.
- Maintained accurate cash drawer, ensuring balanced transactions throughout shifts.
- Managed inventory levels by restocking shelves and organizing merchandise displays.
- Collaborated with team members to enhance customer experience and streamline operations.
- Implemented best practices for cleanliness and organization in checkout areas.
- Trained new staff on register operation and customer service protocols.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
ROBERT LIGHT BOURNE HIGH
JAMAICA 06-2011
Skills
- Very confident in most of my skills I am a scuba instructor also a rescue scuba diver, love to play music I enjoy driving really free my mind
- Teamwork and collaboration
- Friendly, positive attitude
- Attention to detail
- Flexible and adaptable
- Multitasking
- Critical thinking
- Organizational skills
- Public safety awareness
- Lifeguard training
References
Dwayne, Edwards, Minister of Religion, 876-477-3595, Knox wood District, Mountainside P.O.
Hobbies and Interests
Playing Football, Driving, Swimming
Timeline
Moore Marine service & boat rentals
01.2023 - Current
Customer Service Officer
Sandals South Coast
01.2016 - 01.2023
M&M Commodity Traders
01.2012 - 01.2016
High School Diploma -
ROBERT LIGHT BOURNE HIGH
Similar Profiles
Troy CasterTroy Caster
Service Director at River City Boat Sales and Marine ServiceService Director at River City Boat Sales and Marine Service
SURBHI SURBHISURBHI SURBHI
Purchasing Agent at DICKIE MOORE RENTALS (MOORE JCB)Purchasing Agent at DICKIE MOORE RENTALS (MOORE JCB)
Derrick BotanaDerrick Botana
Vice President at BayWater Boat Club and RentalsVice President at BayWater Boat Club and Rentals
Kiara ReevesKiara Reeves
Clerical Administrator at Expedite Travel ServicesClerical Administrator at Expedite Travel Services
Sujan Kumar ShresthaSujan Kumar Shrestha
Line Cook at Palm Height Hotel Tilli'sLine Cook at Palm Height Hotel Tilli's