Lawrey Lewis
Hebron,KY
Summary
Experienced Practice Coordinator with a proven track record of supporting 10 physicians and 4 Nurse Practitioners in a fast-paced medical office. Ambitious self-starter with exceptional prioritization and time management skills, excelling both independently and as part of a team. Expertise lies in efficiently verifying insurance coverage and maintaining schedules. Dedicated Medical Assistant proficient in technical, clerical, and patient support tasks. Strong communication skills to effectively convey information to patients and staff. Customer service-oriented Scheduler with a talent for greeting patients, scheduling appointments, and organizing patient charts. Committed to providing quality customer service with professionalism and courtesy. Reliable, dependable, punctual, and unwavering adherence to company policies.
Overview
14
14
years of professional experience
Work History
PRACTICE COORDINATOR
THE CHRIST HOSPITAL-DIABETES & ENDOCRINE
11.2019 - 10.2023
- Help coordinate, organize and multiple people and tasks in a fast-paced environment
- Coordinate with the office manager for the office of 10 physicians and 7 advanced practice providers in a high-volume office that treats over 800 patients per week in 6 outpatient locations
- Cover some of the duties of the office manager when out on PTO
- Travel to all 6 locations when needed or if things need to be taken care of
- Train the New Schedulers
- Help interview the applicants
- Build templates for all 14 providers
- Reschedule and block all 14 provider schedules
- Strong organizational skills, with ability to effectively prioritize work daily and follow up on open items in a timely manner
- Maintains and/or assists with KRONOS timekeeping
- Assist leadership in promoting teamwork and collaboration
- Assures appropriate staffing and phone coverage to meet all needs
- Assists with or provides coverage when staffing levels are not sufficient
- Responsible for tracking provider clinic cancellations and updating of report.
Scheduler/Master Scheduler/Front Desk Leader
The Christ Diabetes & Endocrine Center
01.2012 - 11.2019
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling
- Maintained high levels of customer satisfaction through diligent scheduling coordination of appointments
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Answered and managed incoming and outgoing calls for high volume office,while recording accurate messages for distribution to office staff.
- Trained and supervised employees on office policies and procedures.
- Trained and mentored new front desk staff
- Greeted patients upon arrival, offered assistance.
- Front desk super user
- Work on insurance workques and new patients workques
- Built templates and reschedule & blocked schedules all 14 providers.
Medical Assistant
The Christ Diabetes & Endocrine Center
01.2010 - 12.2011
- Worked one on one with Diabetes specialist and Nurse practitioner in fast pace office.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Download insulin pumps & meters
- Performed medical records management, including filing, organizing and scanning documents.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Phlebotomy -
South Western College of Business
Covington, KYGED -
High School
Covington, KySkills
- PRACTICE COORDINATOR
- Master scheduler
- Front desk lead
- Abstracting into epic
- Great phone etiquette
- Running front desk
- Helping providers with scheduling/templates
- Insurance Verification
- Training new hires
- HIPAA Compliance
- Medical Assistant
- Problem resolution ability
- Enthusiastic caregivers
- Patient/family focused
- Talent in obtaining/charting vital signs
Timeline
PRACTICE COORDINATOR
THE CHRIST HOSPITAL-DIABETES & ENDOCRINE
11.2019 - 10.2023
Scheduler/Master Scheduler/Front Desk Leader
The Christ Diabetes & Endocrine Center
01.2012 - 11.2019
Medical Assistant
The Christ Diabetes & Endocrine Center
01.2010 - 12.2011
Phlebotomy -
South Western College of Business
GED -
High School
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