Leah Abrams
Bowling Green
Summary
Dynamic and results-driven professional with extensive experience in customer service and inventory management. Proven ability to enhance team collaboration and streamline operations, ensuring a positive customer experience. I am a strong communicator with a focus on safety, and high performance in busy environments. A 16-year-old with a strong work ethic and reliability, I am actively seeking summer job opportunities with adaptable hours during the school year to gain further experience.
Overview
1
1
year of professional experience
Work History
Crew Member
Auntie Anne's / Cinnabon
Bowling Green
07.2024 - 12.2024
- Assisted management team with inventory counts of food products and beverage supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Checked expiration dates on all products before serving them to customers.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
General Ice Cream Manager/Head Cashier
Stakz Self-serve Frozen Yogurt
Bowling Green
04.2024 - 07.2024
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted in inventory management, including stock checks and coordinating with merchandise team on product availability.
- Trained new cashiers in POS system operation, customer service protocols, and store policies.
- Established processes to ensure efficient workflow throughout the organization.
Education
Junior Year: Biology/Health Sciences- Pre Med
South Warren High School
Bowling Green, KY06-2027
Skills
Customer service and support
- Team collaboration
- Inventory management
- Effective communication
Safety awareness
- Complex problem solving
- Learning agility
References
References available upon request.
Timeline
Crew Member
Auntie Anne's / Cinnabon
07.2024 - 12.2024
General Ice Cream Manager/Head Cashier
Stakz Self-serve Frozen Yogurt
04.2024 - 07.2024
Junior Year: Biology/Health Sciences- Pre Med
South Warren High School
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