Leah Hester
Elizabethtown
Summary
Taking time to make personal connections and relationships with customers and coworkers boosts morale and creates a comfortable work environment that promotes job efficiency. Leading by example and not by words, I take a hands-on approach to any project or task by completing it effectively and efficiently.
Having 600 hours of volunteer service and non-profit work helps me maintain a boosted dedication to any environment, and a clean slate of mentality. I am adaptable to take on any role and project assigned.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Internship
Feeding America Kentucky's Heartland
Elizabethtown
12.2022 - Current
- Supporting Fundraising Efforts for Feeding America, Kentucky's Heartland
- Tabling large events and garnering traction from potential Donors and Volunteers
- Coordinating Volunteers at a stationary building and events to achieve maximum output.
- Helped maintain applicant tracking systems and recruiting metrics.
Shift Supervisor/Manager
Pet Supplies Plus
Elizabethtown
09.2022 - Current
- Managed schedules, maintained shift coverage, and processed time off requests efficiently.
- Executed closing procedures by reconciling receipts with reports and counting register money.
- Motivated team members to achieve daily performance goals through effective leadership.
- Taught upselling techniques to enhance staff skills and drive revenue growth.
- Addressed customer inquiries, complaints, and concerns promptly to ensure satisfaction.
- Assigned tasks to employees while monitoring productivity and performance outcomes.
- Resolved conflicts between employees or customers in an efficient manner.
- Upheld company standards and compliance requirements for operations.
- Coordinated shift workers for inventory receiving, auditing and restocking.
Education
High School Diploma -
Central Hardin High School
Cecilia, KY05-2022
Skills
- Volunteer coordination
- Team leadership
- Customer service
- Conflict resolution
- Time management
- Event management
- Fundraising support
- Inventory management
- Effective communication
- Problem-solving
- Interpersonal and social skills
- Attention to detail
Affiliations
- I love hiking!
- I keep rabbits, reptiles and arthropods!
Accomplishments
- I was noticed as an exceptional team member and promoted to a Shift Supervisor/Manager in under a year.
Certification
- Had obtained a Work Ethic Certification
Timeline
Internship
Feeding America Kentucky's Heartland
12.2022 - Current
Shift Supervisor/Manager
Pet Supplies Plus
09.2022 - Current
High School Diploma -
Central Hardin High School
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