Leah Matheis
Morehead
Summary
Dedicated Information Technology professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Infrastructure Administrator II
Vaya Health
09.2022 - Current
- Collaborate with cross-functional teams to develop and implement IT strategies aligned with organizational goals.
- Implement security protocols to protect sensitive data and prevent breaches consistent with NCQA and SOC 2 Type 2.
- Provide project management and scheduling for team and supervisor without conflict.
- Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.
- Provide formal corporate communications on directional changes or changes that will impact existing services.
- Serve as Exchange Administrator and primary point of contact for all servers.
- Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization.
- Analyze system performance metrics to drive strategic improvements and resource allocation in addition to troubleshooting hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
- Install and upgrade computer components and software, manage virtual servers, and integrate automation processes.
- Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.
- Provide after hours maintenance for servers, storage, networking, and patching.
Systems and Infrastructure Engineer II
STATE OF IDAHO, Southwest District Health
11.2015 - 09.2022
- Served as IT Project Manager for COVID related endeavors, including temporary and contract personnel.
- Served as EMR systems administrator for two different EMR systems.
- Migrated data for EMR from Informix based system to cloud based system.
- Created security profiles and users based off of profiles and provided training to the users.
- Designed, implemented, and served as primary contact for system security and data assurance needs.
- Designed and implemented infrastructure solutions to enhance system and network performance and reliability including migration from Server 2008 Standard to Server 2019.
- Managed and maintained IT inventory and receiving.
- Defined enterprise processes and best practices and tailored enterprise processes for applications and end user support.
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Evaluated existing procedures and made proactive adjustments to meet changing demands for agency processes, policies, procedures, equipment acquisitions, and equipment deployment.
- Designed Citrix XenApp 7.x and core switch, edge switch, and router infrastructures and configurations according to project specifications.
- Participated in system development life cycle from requirements analysis through system implementation for electronic medical records, environmental health software, O365, and Sharepoint.
- Provided consistent help desk support for all end users daily.
- Resolved issues related to operational components for LAN, WAN and voice systems, saving the agency several thousands of dollars.
Systems Integration Analyst
STATE OF IDAHO, Department Of Corrections
04.2014 - 11.2015
- Implemented, configured, and wrote documentation for system upgrades involving Exchange and Commvault backup systems.
- Upgraded Commvault backup systems for a network of over 50 servers and 2,000 workstations.
- Main point of contact for all network security and user account issues and deployment.
- Recommended specific change management software to the agency and implemented the deployment of the software.
- Maintained and served as main point of contact for SQL and Informix databases.
- Assisted with implementation of Barracuda Message Archiver.
Network Engineer
KING TECHNOLOGIES
06.2008 - 10.2013
- Site lead and supervised three team members and generated weekly reports for senior management regarding system status.
- Consistently completed projects ahead of schedule and with highest degrees of accuracy, resulting in additional business and contract extensions.
- Played key role in testing ISNS, CANES and applications installed on networks, including hotfixes and patches.
- Setup, installed and configured military networks, encompassing hardware and software upgrades, physical and virtual servers, desktops, remote users, printers, telephone systems.
- Developed standard operating procedures regarding hotfixes, patches and configuration issues to facilitate future operations.
- Performed virtual machine provisioning, VM priority setup and template cloning.
- Trained employees in network development, configuration, testing and engineering.
- Resolved software conflicts within network and returned system to optimal efficiency.
Systems Administrator
TEK SYSTEMS
11.2007 - 06.2008
- Responsible for installing and testing functionality of hotfixes and patches, in addition to verifying integrity of operating system.
- Maintained and kept record and inventory of software and documentation.
- Developed process to install hotfixes and patches, including documentation and step-by-step instructions.
- Facilitated training of new personnel.
Systems Administrator
UNITED STATES NAVY
12.2003 - 12.2007
- Created and maintained Active Directory user accounts, resolved technical issues, and performed multiple network integrations.
- Maintained optimal effectiveness of each network and managed operation of proxy servers.
- Determined compatibility with various software by developing modification and integration programs.
- Created network security reports.
- Managed distribution and setup of more than 1,200 computers.
- Succeeded in identifying problem and restoring mission critical communications in timely manner.
- Aided in transferring classified and unclassified networks during Hull Swap 2006.
- Helped established connectivity of over 50 ships to military systems to be able to receive messages.
Education
No Degree - Network Design And Management
Western Governors University
Salt Lake City, UTSkills
- Technology integration and analysis
- Server and application administration
- Microsoft Exchange
- M365
- Technical writing
- Network security
- Training and mentoring
- Helpdesk Support
Affiliations
Toastmasters
Certification
- CompTIA Network+
- CompTIA Security+
- CompTIA Project+
- CompTIA A+
- Microsoft Certified Professional (MCP)
- CIW Associate
LANGUAGE
ASL
Spanish, fluent
Timeline
Infrastructure Administrator II
Vaya Health
09.2022 - Current
Systems and Infrastructure Engineer II
STATE OF IDAHO, Southwest District Health
11.2015 - 09.2022
Systems Integration Analyst
STATE OF IDAHO, Department Of Corrections
04.2014 - 11.2015
Network Engineer
KING TECHNOLOGIES
06.2008 - 10.2013
Systems Administrator
TEK SYSTEMS
11.2007 - 06.2008
Systems Administrator
UNITED STATES NAVY
12.2003 - 12.2007
No Degree - Network Design And Management
Western Governors University
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