Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Leannard Wilson

Louisville

Summary

Detail-oriented professional with a strong focus on enhancing customer satisfaction and retention through effective problem-solving in customer service roles. Demonstrated ability to work independently and efficiently as a package handler.

Overview

1
1
year of professional experience

Work History

Package Handler (Loader)

UPS
Louisville
10.2024 - 07.2025
  • Loaded and unloaded packages in compliance with safety protocols.
  • Scanned packages using handheld devices for accurate tracking.
  • Operated conveyor belts and sorting equipment efficiently.
  • Sorted packages by destination to streamline shipping processes.
  • Collaborated with team members to meet daily operational goals.
  • Assisted with training new employees on proper handling techniques.
  • Assisted in loading delivery trucks with prepared packages.
  • Inspected packages for damages or defects and recorded any issues found.
  • Reported any lost or damaged items to supervisors immediately upon discovery.
  • Resolved conveyor system issues by clearing jams and blockages.
  • Disposed of debris and hazardous materials properly to avoid contamination.

Store Associate

BigLots
Louisville
04.2024 - 09.2024
  • Assisted customers in locating products and answering inquiries.
  • Maintained clean and organized store displays for optimal shopping experience.
  • Operated cash register, processing transactions efficiently and accurately.
  • Collaborated with team members to achieve daily store goals and tasks.
  • Handled customer returns and exchanges, following company procedures.
  • Ensured the cleanliness and tidiness of the store.
  • Demonstrated excellent customer service skills at all times.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Performed daily opening and closing procedures for store operation.
  • Operated scanning equipment for price checks and stock replenishment.
  • Answered telephone to give callers store information and look up order details.
  • Organized store displays to ensure maximum visibility of products.

Education

GED -

KY GED Program
Louisville, KY
02-2024

Skills

  • Package sorting
  • Cash handling
  • Customer engagement
  • Team collaboration
  • Problem resolution
  • Process optimization
  • Time management
  • Detail orientation
  • Effective communication

Affiliations

  • I've helped organize events for small to medium sized groups in online circles,

Timeline

Package Handler (Loader)

UPS
10.2024 - 07.2025

Store Associate

BigLots
04.2024 - 09.2024

GED -

KY GED Program

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Leannard Wilson