Leanora A. Moore
George Town
Summary
Professional in hospitality industry with proven ability to manage reservations and provide excellent customer service. Possesses solid background in handling booking inquiries, resolving issues, and maintaining accurate records. Known for strong focus on team collaboration and achieving results, adaptable to changing needs and challenges.
Experienced with managing reservations and providing top-tier customer service. Utilizes effective communication and problem-solving skills to address booking inquiries and resolve issues. Track record of ensuring customer satisfaction through attentive and efficient service.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Reservation Agent
CAYMAN AIRWAYS
02.2014 - Current
- Make reservation for Airline for all destinations they fly to
- Book rentals such as cars and hotels
- Customer service agent
- Managed customer reservations efficiently using Sabre reservations system.
- Assisted clients with itinerary changes and special requests, ensuring satisfaction.
- Provided exceptional customer service by addressing inquiries promptly and professionally.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
Night Auditor/ Customer Service Agent
Sunset House
05.2010 - 01.2013
- Maintained and posted a daily balance of all house accounts.
- Retrieved messages, mail and facsimiles for guests as requested.
- Completed the nightly audit of the resort through the computer system.
- Promptly answer the telephone using positive and clear English communication.
- Posted charges to guest suites and each house accounts
- Maintained suitable information related to each dive group in the hotel.
- Closed guest accounts at the time of check out.
Customer Service Agent
Sunshine Suites Resort
04.2007 - 01.2010
- Performed general duties as photocopying, faxing, reviewing and editing of documents, filing and record keeping.
- Responsible for organizing, making and canceling reservations in the system.
- Training new employees in the Front Desk transactions.
- Notifying management of any guest or cash concerns without delay.
- Received calls and transferred to the appropriate departments, signed for and distributed delivered packages.
- Balanced cash transactions at the end of each shift.
- Billing at the end of each month.
- Entered accurate data for each customer as home address, phone numbers etc.
Cashier/ Customer Service Agent
Kirk’s Supermarket
03.2006 - 03.2007
- Received payment from customers by cash, debit and credit cards.
- Monitored Inventory.
- Assisted with the product displays and pricing.
- Maintained records of all transactions.
- Calculated money in cash drawers at the beginning and the ending of shifts to make sure the amount is accurate.
- Received incoming calls from customers.
- Issued receipts, refunds, credits or change outstanding to customers.
Customer Service Agent/ Switchboard Operator
Westin Casuarina Resort
05.2003 - 01.2005
- Check guests in and out in a timely and courteous manner.
- Offer assistance and general information to guests regarding the services and amenities of the hotel.
- Providing guests fast, friendly and efficient service.
- Available at anytime for guests to deal with their problems and complaints.
- Balancing cash at the end of my shifts.
- Setting wake-up calls for guests on the switchboard.
- Received and directed all incoming and outgoing calls to guests and to other departments.
- Taking Room Service orders from guests.
Education
High school diploma - Office Procedures, P.O.B, Social Studies, Typing, English Language
Excelsior Community College
01.2000
Cayman Airways
Skills
- Excellent Oral & Written Skills
- Data Entry Skills
- Organizational & Planning Skills
- Time Management Abilities
- Customer Service Skills
- Problem-Solving
- Team Work Skills
- Good & Energetic Personality
- Multi-tasking Skills
- Strong Work Ethic
- Travel industry experience
- Airline reservation systems
- Strong attention to detail
- Time management expertise
Certification
- PRIDE Program Certificate
- Exceptional Customer Service Certificate
- American Express Training Certificate
Languages
English
Timeline
Reservation Agent
CAYMAN AIRWAYS
02.2014 - Current
Night Auditor/ Customer Service Agent
Sunset House
05.2010 - 01.2013
Customer Service Agent
Sunshine Suites Resort
04.2007 - 01.2010
Cashier/ Customer Service Agent
Kirk’s Supermarket
03.2006 - 03.2007
Customer Service Agent/ Switchboard Operator
Westin Casuarina Resort
05.2003 - 01.2005
High school diploma - Office Procedures, P.O.B, Social Studies, Typing, English Language
Excelsior Community College
Cayman Airways
References
- Stephanie, Scott, (345) 9291893
- Alice, Bryan, (345) 5263193
Social Media Affiliate
As a social media affiliate, i promotes products or services on platforms like Instagram, TikTok, YouTube, or Facebook to earn commissions from sales or clicks generated through their unique affiliate links. Their main tasks include creating engaging content such as posts, videos, or stories that showcase the products in an authentic way, encouraging followers to make purchases. They often analyze audience engagement, track performance metrics, and optimize their strategies to reach more people. Affiliates also build relationships with brands, stay updated on marketing trends, and maintain trust with their followers by promoting items that align with their personal brand and values.